Manager – Partner Product

talabat; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Talabat is seeking a seasoned Manager – Partner Product to lead the Central Digital Transformation efforts for partner-facing products and digital processes. You will own the implementation, upgrade, and impact assessment of initiatives across the Partner Portal and related automation.

You will drive data-informed decisions, coach a high-performance team, and coordinate with regional sales, global teams, and product/ops to align roadmaps and deliver measurable value across MENA.

Qualifications

• 7+ years of program or project management experience.
• Experience in eCommerce, food-tech, or consulting is highly preferred.
• Strategic ownership of program strategy, end-to-end delivery, and senior leadership communication.
• Proficiency in dashboards and visualizations with Tableau, Data Studio, Looker, and CRM data.

Responsibilities

• Own and lead partner-facing product initiatives within the digital transformation scope.
• Collaborate with regional and global teams to align on product roadmaps.
• Improve self-service features and reduce manual handoffs through automation.
• Provide data-driven insights and maintain regular performance reports for leadership.

Skills

PM Leadership

Stakeholder Management

Data-Driven Decision Making

Dashboarding

Coaching

Tools

Tableau

Data Studio

Looker

Salesforce

Job description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary

The Manager – Partner Product is a leadership role within the Central Digital Transformation team. You will act as the single-threaded owner for building, upgrading, and reviewing the implementation and impact of all Partner-facing products and digital processes.

Our Leadership Principles

• Own It: Responsible for the results of the team and the standards under which they operate.
• Deep Dive: Fosters a culture of curiosity and problem solving by utilizing data from various perspectives.
• Deliver Value Fast: Drives a sense of urgency in the team to meet objectives, moving quickly and prioritizing based on impact.
• Bring Good Vibes: Fosters optimism and resilience in the team to face challenges and achieve goals.
• Raise the Bar: Sets ambitious goals and builds high-performance teams through coaching, development, and constant feedback.
• Stay Humble: Admits mistakes and leverages diverse perspectives to challenge the status quo and generate innovative solutions.

To succeed in this role, you must embody the following talabat leadership values:

What’s On Your Plate?

Product Automation & Self-Service Strategy

• Self-Service Ratio Expansion: Work closely with the central Product team to recommend and implement improvements to Partner-facing features that drive a higher self-serve ratio.
• Reduce AM Overhead: Identify and execute technical improvements to existing digital processes (such as order cancellations, refunds, and disputes) to reduce the volume of 1:1 manual contacts.
• Portal Optimization: Lead the digital experience of the Partner Portal, ensuring it remains the primary, intuitive hub for Food and Local Shop partners to manage their business independently.
• Feature Adoption: Support the roll-out of new products and features aimed at improving business performance and operational efficiency across MENA.

Experience & Product Performance Management

• North Star Metrics: Own the Self-Service Ratio as the primary indicators of a successful, low-friction partner experience.
• Product Performance Tracking: Monitor product performance and usage across MENA countries, providing management with regular reports and actionable insights.
• Data-Driven Roadmap: Identify data-backed insights to further efforts on scalable, automated initiatives, acting as a thought leader for the Partner Growth organization.

Team Leadership & Product Excellence

• High-Performance Coaching: Build a high-performance team through coaching, development, and constant feedback.
• Resource Management: Manage team resources (budget, people) effectively to achieve automation goals.
• Stakeholder Interaction: Coordinate stakeholder meetings across regional sales, global teams, and talabat product/ops teams to ensure seamless alignment on the product roadmap.

Qualifications

What Did We Order?

• Experience: 7+ years of program or project management experience.
• Industry Background: Prior work experience in an eCommerce, food-tech, or consulting industry is highly preferred.
• Strategic Leadership: Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership is a must.
• Technical Stack: Required proficiency in creating dashboards and visualizations using Tableau, Data Studio, and Looker.
• CRM Expertise: Experience with CRM data, including Salesforce, is required.
• Product Methodology: Deep understanding of product methodologies and demonstrated expertise in the on-time delivery of project solutions with structured documentation.