Key Accounts Leader: Customer Success & Growth

Crane Worldwide Logistics LLC; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Crane Worldwide Logistics LLC in Dubai is seeking an experienced Manager to oversee key account relationships and ensure service and performance standards are met across SLAs. You will coordinate with internal teams to deliver a consistent, high-quality customer experience.

You will lead CRM initiatives, resolve disputes, drive revenue from existing accounts, and collaborate with Commercial and Operations to deliver effective logistics solutions and operational excellence.

Responsibilities

• Ensure that the company fulfils its service and performance standards as per agreed service level agreements
• Manage key accounts expectations and work with internal stakeholders to deliver a consistent quality customer experience.
• Partner with the customers to understand their needs and provide effective solutions to the key accounts to ensure service excellence
• Participate in Customer Relationship Management activities and initiatives to improve business relationships customer retention and new businesses from existing customers with the objective of driving revenue from the respective key accounts Participate in Key Accounts RFQs.
• To resolve disputes and service issues effectively and amicably.
• Collaborate across departments and work in partnership with Commercial and Operations teams to deliver logistics solutions and achieve service and operational excellence.

Job description

Crane Worldwide Logistics LLC in Dubai is seeking an experienced Manager to oversee key account relationships and ensure service and performance standards are met across SLAs. You will coordinate with internal teams to deliver a consistent, high-quality customer experience.

You will lead CRM initiatives, resolve disputes, drive revenue from existing accounts, and collaborate with Commercial and Operations to deliver effective logistics solutions and operational excellence.