Key Account Manager- Partnerships

Liva Insurance UAE; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

LIVA Insurance UAE is seeking a Partnerships Manager to identify and develop new partnership opportunities with account organisations, and manage existing accounts to grow profitable revenue. You will visit partners to understand their business and promote LIVA's propositions, while coordinating with internal teams to deliver strong outcomes.

You will train stakeholders on features and benefits, monitor account performance, and ensure compliance, with a focus on profitable growth in Dubai and

Qualifications

• 5–8 years in a customer-facing environment.
• Strong relationship management and negotiation skills.
• Knowledge of local insurance marketplace.
• Ability to identify risks and provide solutions.

Responsibilities

• Identify new partnership opportunities and facilitate agreements.
• Grow profitable business within assigned accounts.
• Develop and monitor annual account plans.
• Deliver outcomes by coordinating internal stakeholders.
• Maintain account performance and report to line manager.
• Ensure regulatory trainings and compliance.
• Build training for partners on features and benefits.

Skills

Relationship management

Communication

Presentation

Negotiation

Job description

This role leads the identification, development, and optimisation of sales opportunities and assigned existing accounts, to drive profitable revenue growth.

You primarily role is:

• to work with partners within the accounts to communicate and promote LIVA ’s proposition and contribute to the management of one or more accounts.
• to identify new partnership opportunities

You will spend your time visiting partners to develop a full understanding of their business and developing their understanding of the features and benefits propositions and identifying opportunities for sales. You will also spend some of your time working with internal stakeholders to coordinate & deliver great outcomes for partners. You will maintain and monitor account performance information, sharing this with your line manager and other colleagues to ensure business needs are met and sales opportunities maximised.

You will enjoy using your sales and communications skills to build effective relationships with account organisations to enable effective sales opportunities.

Key Requirements:

• Your primary responsibility is to identify new partnership opportunities and facilitate partnership agreements with them and LIVA with the obejctive of growing profitable LIVA business within these new accounts through the identification, develoment and optimistation of sales opportunities.
• Another of yoiur primary responsibility is to grow profitable LIVA business within assigned existing accounts through the identification, develoment and optimistation of sales opportunities.
• Building and maintaining relationships within assigned accounts to thoroughly understand their strategy, culture, personalities, customer base and decision making and ensure they fully understand and are aware of the features and benefits of LIVA ’s propositions by organizing and conducting training programs.
• Deliver, agree and maintain a yearly account plan for each allocated client to achieve sales strategy and targets
• Ensuring effective delivery of account and business needs in line with account plans, sales objectives and P&L targets
• Ensuring all regulatory trainings are conducted in a timely manner.
• Collating, monitoring, analysing and deliverying account performance information to inform and support sales opportunity identification and ensure escalation of issues as required.
• Proactively developing sales skills and market/business knowledge, apply best practice techniques and tools and demonstrate the Brand Beliefs to maximise your performance and exploit LIVA ’s investment in your training and development.
• Working with Underwriting, Marketing etc to ensure effective delivery of account and business needs in line with account plans and sales objectives.
• Achievement of annual sales targets set
• Profitability of clients accounts
• Quality of relationships and associated feedback/satisfaction scores
• Quality and levels of service delivered
• Progress of sales pipeline actions
• Business impact of services delivered
• Compliance with Group, legal and regulatory requirements
• Application of LIVA sales and marketing best practice and return on training and development investment
• Application of LIVA Brand Beliefs to these accounts and their customers
• Clear articulatiion of LIVA ’s risk appetite to intermediaries and customers
• Feedback from LIVA sales and other colleagues

Jobholder Requirements

• Reports to the Head of Partnerships
• Ability to identify risks/ issues for assigned accounts towards providing solutions / client delivery.
• Ability to propose recommendations/solutions while handling account issues.
• Coordinating internal functions to deliver partner requirements.
• Monitoring and managing account P&L
• Responsible for profitable growth of new affinity relationships and development/ effective management of assigned affinity accounts.
• Between 5 – 8 years’ experience in a customer facing environment.
• Must possess relationship management, communication, presentation, and negotiation skills.
• Ability to make underwriting decisions to avoid conflict.
• Must have established strong Market networks
• In-depth knowledge and understanding of local insurance marketplace: intermediary structures/types, competitors, regulatory framework etc