Account Manager - Mid Market

Coface; Dubai; On-site; AED 200,000 - 320,000; Full time

Job summary

Coface in the United Arab Emirates is seeking an Account Manager to manage and grow key client relationships within the mid market portfolio. You will drive client retention, revenue growth and customer satisfaction while ensuring profitability and alignment with Coface's underwriting standards.

As a central contact for clients and intermediaries, you will lead renewal conversations, coordinate with underwriting and risk teams, and promote cross-selling across all product lines.

Qualifications

• 5–10 years of experience in Account Management within the Insurance industry.
• Strong experience in Credit Insurance is preferred.

Responsibilities

• Marketing Action Plan Implementation: Contribute to the design and execution of the mid market Marketing Action Plan and related initiatives.
• Customer Relationship Management: Maintain proactive communication with clients and intermediaries; build trust-based relationships; conduct meetings and respond to queries.
• Portfolio Management: Central point of contact for assigned clients; drive renewal revenue and portfolio growth; coordinate with underwriting, risk and commercial teams.
• Market Knowledge: Maintain knowledge of market trends, competitors and Coface products; support campaigns and client surveys.
• Communication & Coordination: Provide feedback to management; coordinate internal stakeholders; represent Coface at events to build relationships.
• Underwriting Collaboration: Work with underwriters to adjust policy terms while balancing risk and objectives.
• Risk Management & Compliance: Share ownership of portfolio loss ratio with Risk team; ensure profitable portfolio performance and regulatory compliance.

Skills

Relationship management

Negotiation

Profitability focus

Portfolio management

Cross-functional coordination

Market awareness

Contract management

Policy wording

Education

Bachelor's degree in Finance/Business/Economics/Banking

Job description

Role Overview

Coface is seeking a Account Manager to manage and grow key client relationships within the mid market portfolio. This role is responsible for driving client retention, revenue growth and customer satisfaction while ensuring profitability and alignment with Coface's risk and underwriting standards.

Key Objectives / Mission

Manage and develop relationships with key clients and their intermediaries. Maximize revenue and retention of profitable clients within the mid market portfolio, considering loss ratio and RWE. Enhance customer experience by promoting Coface products and increasing cross-selling and upselling opportunities.

Main Responsibilities

• Marketing Action Plan Implementation Contribute to the design and execution of the mid market Marketing Action Plan. Support targeted initiatives to grow and saturate the mid market portfolio. Build and maintain market intelligence within the mid market segment. Ensure accurate reporting and updates in relevant tools.
• Customer Relationship Management Maintain proactive and regular communication with clients and intermediaries. Develop strong trust-based relationships with key stakeholders. Conduct client meetings, presentations and regular follow-ups. Respond promptly to client queries and provide high-quality service. Advise clients on optimal coverage solutions. Prepare proposals, bids and price quotations.
• Portfolio Management Act as the central point of contact for assigned clients and intermediaries. Deliver renewal revenue and drive portfolio growth and profitability. Coordinate with internal stakeholders (underwriting, risk, commercial teams) for proposals and renewals. Maximise client satisfaction and ensure high renewal rates. Promote cross-selling and added-value services across all product lines. Monitor sales performance against targets. Expand existing programs to uninsured entities within client groups. Support regional teams in program expansion and saturation.
• Market Knowledge Maintain strong knowledge of market trends, economic conditions and competitors. Ensure full understanding of Coface products and services. Promote programs through regular client engagement. Collaborate with marketing teams on campaigns, events and client surveys.
• Communication & Coordination Provide regular feedback to management on client needs, market trends and opportunities. Coordinate internal stakeholders to ensure efficient and high-quality service delivery. Represent Coface at external events to build business relationships and brand presence.
• Underwriting Collaboration Ensure sound commercial underwriting practices in line with Coface standards. Work closely with underwriters to adjust policy terms as needed. Balance commercial objectives with risk considerations.
• Risk Management & Compliance Share ownership of portfolio loss ratio with the Risk team. Ensure profitable portfolio performance. Adhere to Coface policies and regulatory compliance standards.

Experience

5 to 10 years of experience in Account Management within the Insurance industry. Strong experience in Credit Insurance is preferred.

Skills & Competencies

• Strong relationship management and negotiation skills.
• Commercial expertise with a focus on profitability and client retention.
• Ability to manage complex international client programs.
• Solid understanding of the current economic environment and its impact on the market.
• Technical knowledge. Contract management expertise, including renewals and full contract lifecycle.
• Comfortable with technical policy wording and insurance structures.

Key Success Factors

• Ability to build long-term client relationships.
• Strong portfolio management and commercial performance.
• Effective internal coordination and stakeholder management.
• Proactive approach to business development and cross-selling.

Qualifications

Degree in Finance, Business Administration, Economics, Banking or equivalent