Affinity Insurance Account Leader, Hybrid

Lockton; Dubai; Hybrid; AED 134,000 - 201,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary

Global exposure

Career development

Job summary

Lockton MENA is seeking an Affiliate Insurance Accounts professional to manage day-to-day servicing of affinity accounts and deliver exceptional customer service. You will build relationships with affinity partners, drive retention and portfolio growth, and support renewal processes across the portfolio.

The role emphasizes cross-functional coordination with underwriting, operations and claims, plus identifying growth opportunities and maintaining accurate records.

Qualifications

• 1–2 years of experience in General Insurance.
• Strong customer service and relationship management skills.
• Excellent attention to detail and organizational abilities.
• Good communication, problem-solving, and time management skills.
• Proactive, team-oriented, and able to work in a fast-paced environment.

Responsibilities

• Manage the day-to-day servicing of assigned affinity insurance accounts, ensuring a consistently high standard of customer service.
• Build and maintain strong relationships with affinity partners and customers to support retention, engagement and portfolio growth.
• Implement, monitor and control the renewal process to maximize customer retention and business performance.
• Handle customer enquiries, policy amendments, renewals and cancellations in a timely and professional manner.
• Assist customers in the event of claims and ensure claims service is delivered in line with agreed standards.
• Coordinate with underwriting, operations, claims and other internal teams to ensure efficient service delivery and issue resolution.
• Identify opportunities for new business, cross-selling and upselling within existing affinity schemes and customer portfolios.
• Monitor portfolio performance and proactively address customer service, retention or growth challenges.
• Ensure premium collection requirements are met and resolve customer payment queries in a timely manner.
• Maintain accurate customer and policy records and ensure compliance with regulatory and internal requirements.
• Provide management information and portfolio reporting as required.
• Contribute to the achievement of team objectives relating to customer satisfaction, retention, growth and profitability.

Skills

General Insurance experience

Customer service

Attention to detail

Communication skills

Time management

Problem solving

Team orientation

Job description

Lockton MENA is seeking an Affiliate Insurance Accounts professional to manage day-to-day servicing of affinity accounts and deliver exceptional customer service. You will build relationships with affinity partners, drive retention and portfolio growth, and support renewal processes across the portfolio.

The role emphasizes cross-functional coordination with underwriting, operations and claims, plus identifying growth opportunities and maintaining accurate records.