Account Handler - Affinity

Fisher Human Resource Consultancy; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Fisher Human Resource Consultancy in Dubai is seeking a professional to manage and develop affinity insurance accounts by delivering exceptional customer service and supporting policy administration. You will build relationships with affinity partners and customers to drive retention and portfolio growth, and coordinate with underwriting, operations and claims for efficient service.

The role focuses on timely renewals, letting you identify opportunities for cross-selling and upselling within

Qualifications

• 1–2 years of experience in General Insurance.
• Strong customer service and relationship management skills.
• Excellent attention to detail and organizational abilities.
• Good communication, problem-solving, and time management skills.

Responsibilities

• Manage day-to-day servicing of affinity insurance accounts and maintain high service standards.
• Build and maintain relationships with affinity partners and customers to support retention and growth.
• Implement, monitor and control the renewal process to maximise retention and business performance.
• Handle customer enquiries, policy amendments, renewals and cancellations promptly.
• Assist customers in claims and ensure claims service is delivered in line with standards.
• Coordinate with underwriting, operations, claims and other internal teams for efficient service delivery.
• Identify opportunities for cross-selling and upselling within existing affinity schemes and portfolios.
• Monitor portfolio performance and address retention or growth challenges.
• Ensure premium collection requirements are met and resolve payment queries.
• Maintain accurate customer and policy records and ensure regulatory compliance.
• Provide management information and portfolio reporting as required.
• Contribute to team objectives relating to customer satisfaction, retention, growth and profitability.

Skills

Customer service

Relationship management

Attention to detail

Communication

Time management

Job description

To manage and develop affinity insurance accounts by delivering exceptional customer service, supporting policy administration, and building strong relationships with customers and affinity partners. The role is responsible for driving customer retention, identifying growth opportunities, and ensuring the efficient delivery of general insurance products and services in line with business objectives.

• Manage the day-to-day servicing of assigned affinity insurance accounts, ensuring a consistently high standard of customer service.
• Build and maintain strong relationships with affinity partners and customers to support retention, engagement and portfolio growth.
• Implement, monitor and control the renewal process to maximize customer retention and business performance.
• Handle customer enquiries, policy amendments, renewals and cancellations in a timely and professional manner.
• Assist customers in the event of claims and ensure claims service is delivered in line with agreed standards.
• Coordinate with underwriting, operations, claims and other internal teams to ensure efficient service delivery and issue resolution.
• Identify opportunities for new business, cross-selling and upselling within existing affinity schemes and customer portfolios.
• Monitor portfolio performance and proactively address customer service, retention or growth challenges.
• Ensure premium collection requirements are met and resolve customer payment queries in a timely manner.
• Maintain accurate customer and policy records and ensure compliance with regulatory and internal requirements.
• Provide management information and portfolio reporting as required.
• Contribute to the achievement of team objectives relating to customer satisfaction, retention, growth and profitability.

Skills

Requirements

• 1–2 years of experience in General Insurance.
• Strong customer service and relationship management skills.
• Excellent attention to detail and organizational abilities.
• Good communication, problem-solving, and time management skills.