Account Manager

R77 Global; Dubai; On-site; AED 279,000 - 391,000; Full time

Job summary

R77 Global in Dubai seeks an Account Manager to own and grow a portfolio of B2B clients in the gaming and digital space. You will drive proactive outbound communication, build long-term relationships and identify upsell opportunities to boost client value.

You collaborate across Product, Marketing, Operations and Support, manage multiple accounts, stay organised with clear accountability, and travel occasionally as required to meet clients and cross-functional teams in a fast-moving tech

Qualifications

• Proven experience in B2B Account Management and/or B2B Sales.
• Fluent English; additional languages are a plus.

Responsibilities

• Own a portfolio of B2B accounts and build trusted long-term client relationships.
• Drive proactive outbound communication (not reactive account handling).
• Understand client needs, anticipate risks, and propose solutions before issues escalate.
• Identify and execute upsell / cross-sell opportunities using client feedback and performance data.
• Coordinate internal stakeholders (Product, Marketing, Operations, Tech Support) to deliver outcomes.
• Take full ownership of client issues from discovery to resolution with clear updates and accountability.
• Handle escalations and complaints professionally while protecting the long-term relationship.
• Contribute ideas to improve account workflows, client experience, reporting and internal processes.

Skills

B2B Account Management

Communication

English fluency

Multi-account management

Time management

Ownership

Analytical thinking

Team collaboration

Travel flexibility

Tools

CRM tools

Job description

About the Client

Our client is a fast-growing technology business operating at the forefront of online solutions. They partner with leading brands across the gaming and broader digital space building long-term relationships through smart technology trust and proactive service.

They are looking for an Account Manager who is commercially minded proactive by nature and confident turning day-to-day client conversations into growth opportunities.

The Role

As an Account Manager you will own and grow a portfolio of B2B clients. Your mission is to increase client value through strong relationship management structured account planning and consistent follow-through.

This role suits someone who works independently takes ownership without being prompted and collaborates well across Product Marketing Operations and Support.

Key Responsibilities

• Own a portfolio of B2B accounts building trusted long-term client relationships
• Drive proactive outbound communication (not reactive account handling)
• Understand client needs anticipate risks and propose solutions before issues escalates
• Identify and execute upsell / cross-sell opportunities using client feedback and performance data
• Coordinate internal stakeholders (Product Marketing Operations Tech Support) to deliver outcomes
• Take full ownership of client issues from discovery to resolution ensuring clear updates and accountability
• Handle escalations and complaints professionally while protecting the long-term relationship
• Contribute ideas to improve account workflows client experience reporting and internal processes

Requirements (Must-Have)

• Proven experience in B2B Account Management and/or B2B Sales
• Strong communication and stakeholder management skills (clear confident persuasive)
• Fluent English (additional languages are a plus)
• Able to manage multiple accounts priorities and deadlines without losing attention to detail
• Strong organisation time management and follow-up discipline
• Self-starter mindset with a high level of ownership and accountability
• Analytical and solutions-oriented: able to diagnose issues and propose practical actions
• Collaborative team player with a positive can-do approach
• Willingness to travel occasionally (as required)

Nice to Have

• Experience in the gaming industry (strong advantage)
• Comfort working with CRM tools account reporting and performance dashboards
• Exposure to fast-moving product/tech environments with cross-functional delivery teams