Position Summary: Supports Key Account Managers in servicing strategic clients by coordinating communications and tracking deliverables. Ensures smooth operations and timely issue resolution through effective collaboration with internal teams.
POSITION AVAILABLE: Key Account Assistant / Project Coordination Executive UAE
Key Responsibilities
- Scheduling of Evaluations & Project Management
- Assist Key Account Manager to ensure 100% completion of project & evaluations
- Take charge of all administrative tasks related to the project.
- Add required Evaluations on the job board and follow the weekly calendar for assigning & scheduling Evaluations.
- Assign the shop to the appropriate Evaluators
- Constant and prompt communication (email or calls) with Evaluators
- Coordinate with the Quality Control team to assist the Key Account Manager in resolving disputed reports.
Client Management
- Assist the Key Account Manager in coordinating and updating Clients
- Revert to Clients within 1 business day
- Work hand‑in‑hand with the Key Account Manager to ensure proactive and prompt follow‑up on client issues
Evaluator Recruitment & Management
- Recruit Evaluators through various channels
- Access networks for recruitment in Singapore
- Manage evaluators and respond to their queries promptly
- Brief, train, engage evaluators
Miscellaneous
- Participate in team and company meetings.
- Support in ad‑hoc reporting tasks
Experience required
- Bachelors Degree with 12 years of experience in a coordination / customer support / operational role.
- Strong written English communication skills with the ability to communicate clearly and professionally. Fluency in Arabic is a must.
General skills required
- Proficient with MS Office (Outlook, Word, Excel, PowerPoint) and internet‑savvy
- Good interpersonal skills with excellent written and verbal proficiency in English
- Bilingual in any of the local languages would be an advantage
- Demonstrate responsible, ethical and honest behaviour in all tasks & responsibilities
- Problem solver: react quickly and appropriately to problems.
- Follow up promptly.
Sie have a “Can‑do” attitude.
Reports to: Key Account Manager / الرغم Manager / Regional Director.
Location: UAE (Hybrid). Candidate must be based in the UAE.