Junior CRM Analyst

Meraki Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Meraki Group in Dubai seeks a Junior CRM Analyst to maintain and administer the CRM system, manage the customer database, and ensure data integrity while collaborating with the Senior Manager – Strategy and Analytics.

You will support campaign selections for Email, Direct Mail, SMS and Cold Calling, build segmentation lists, and produce analysis and reports to guide marketing and sales decisions. A data-minded candidate with Excel, SQL and BI tooling will thrive here.

Qualifications

• Degree in Business, Statistics or Computer Science Engineering.
• Proficient in Microsoft Excel (Pivot Tables, Tables) and PowerPoint.
• Knowledge of SQL and Power BI or Tableau a plus; willingness to learn.

Responsibilities

• Configure the CRM per stakeholder requirements.
• Create customized customer segmentation lists for campaigns and reports.
• Assist in analysis and business reports for marketing and sales data.
• Responsible for database health and maintenance (data cleansing).
• Support understanding of customer behavior with marketing and sales teams.
• Collaborate with Marketing and Sales to track customer communications in the CRM.
• Assist in organizing ad-hoc communications to customers.
• General administrative tasks and team support.

Skills

Excel

Pivot Tables

PowerPoint

SQL

Power BI

Tableau

Data analysis

Education

Degree in Business/Statistics/CS Eng

Tools

CRM software

Excel/BI tools

Job description

As the Junior CRM Analyst, you will be responsible for maintaining and administering the CRM Software, managing customer database to ensure the proper functioning of the CRM and maintain the integrity of the data therein by working closely with the Senior Manager – Strategy and Analytics.

You will be responsible for providing campaign selections for Email, Direct Mail, SMS and Cold Calling Campaigns, as well as using data to provide campaign, customer and product analysis and reporting. The role requires you to have a keen interest in data, as well as the real estate industry and will offer the right candidate a real opportunity for growth and development.

Role and Responsibilities

Support day-to-day operations of the CRM activity, including:

• Configuring the CRM as per requirements of relevant stakeholders.
• Creation of customized customer segmentation lists, to be used for email/direct mail campaigns as well as reports and analysis.
• Assist in the preparation of analysis and business reports; this will include both marketing and sales data.
• Responsible for database health and maintenance (inc. customer data cleansing)
• Supporting team to ensure the business has a clear understanding of customer behavior.
• Work closely with Marketing and Sales Team to ensure aspects of the sales process along with the customer communication is set up and tracked appropriately in the CRM Software.
• Working with the Digital Marketing Lead to execute email marketing campaigns.
• Working with the Sales Managers to rotate prospects among Property Consultants as required.
• Assist in the organization, planning and production of ad-hoc communications to customers
• General administrative tasks and team support

A team player with good planning and organizational skills and the ability to manage own workload

• Must be quantitatively oriented with a basic knowledge of basic statistics and analytics. Preferably a degree in Business, Statistics or Computer Science Engineering.
• Must be very proficient in using Microsoft Excel (Pivot Tables, Tables etc.), Word, and Power Point
• Knowledge of SQL and Power BI (or Tableau) a plus. If not, the candidate must be willing to learn it quickly.