Assistant Manager – CRM (Customer relationship)

Info Resume Edge; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Info Resume Edge in Dubai is seeking an proactive Assistant Manager – CRM to drive post-sales customer relationships in a real estate development context.

You will coordinate with sales, finance, projects and legal teams, manage documentation and ensure timely updates to clients. The role requires 4–7 years CRM experience, excellent communication and strong organizational skills.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 4–7 years of CRM experience in a real estate developer firm (mandatory).
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in MS Office and CRM software.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage end-to-end customer relationship process from booking to handover.
• Coordinate with sales, finance, projects and legal teams to resolve queries.
• Handle customer documentation, agreement execution, and payment follow-ups.
• Ensure timely updates to customers regarding project progress and possession timelines.
• Address customer concerns and provide effective resolutions.
• Support in CRM data management and maintaining accurate records.
• Assist in planning and executing customer engagement initiatives.
• Generate reports and MIS for management review.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem solving

MS Office

CRM software

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

MS Office

Job description

Assistant Manager – CRM (Customer relationship)

About the job Assistant Manager – CRM (Customer relationship)

We are seeking a proactive and customer-focused Assistant Manager – CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.

Key Responsibilities

• Manage the end-to-end customer relationship process from booking to handover.
• Coordinate with sales, finance, projects, and legal teams to resolve customer queries.
• Handle customer documentation, agreement execution, and payment follow-ups.
• Ensure timely updates to customers regarding project progress and possession timelines.
• Address customer concerns and provide effective resolutions.
• Support in CRM data management and maintaining accurate records.
• Assist in planning and executing customer engagement initiatives.
• Generate reports and MIS for management review.

Desired Candidate Profile

• Bachelors degree in Business Administration or related field.
• Minimum 4–7 years of experience in CRM within a real estate developer firm (mandatory).
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in MS Office and CRM software.
• Ability to work under pressure and meet deadlines.