CRM Specialist

RMG Talent; Dubai; On-site; AED 260,000 - 380,000; Full time

Benefits offered by this job

Dubai-based position

Job summary

RMG Talent in Dubai seeks a CRM Specialist to optimize and develop the company's CRM systems to support customer acquisition, retention and lifetime value growth. This role works closely with Sales, Retention, Marketing, BI and Product teams to ensure data-driven decision-making and seamless customer journeys.

Ideal candidates have hands-on CRM experience in Forex, CFD or financial services and enjoy working with data, automation and performance metrics.

Qualifications

• Own and manage the CRM system including configuration, workflows, segmentation, automation and upgrades.
• Ensure CRM stability, accuracy and scalability across departments.
• Continuously improve CRM processes to increase efficiency and conversion rates.
• Minimum 13 years of CRM experience, preferably within Forex/ CFD/ FinTech or financial services.
• Strong understanding of CRM workflows, funnels and customer lifecycle management.
• Advanced Excel skills and experience with large datasets.
• Strong analytical mindset with attention to detail.

Responsibilities

• Analyze customer behavior, lifecycle activity and trading patterns.
• Build and maintain CRM dashboards, reports and performance metrics.
• Track and report KPIs such as conversion rates, retention, churn and campaign performance.

Skills

CRM system management

Data analysis

Advanced Excel

Automation & workflows

Lifecycle management

Tools

CRM platforms

Job description

The CRM Specialist will play a key role in managing optimizing and developing the companys CRM systems to support customer acquisition retention and lifetime value growth. This position works closely with Sales Retention Marketing BI and Product teams ensuring data-driven decision-making and seamless customer journeys.

This role is ideal for someone with hands-on CRM experience in Forex CFD or financial services who enjoys working with data automation and performance metrics

Requirements

• Own and manage the CRM system including configuration workflows segmentation automation and upgrades
  

• Ensure CRM stability accuracy and scalability across departments
  

• Continuously improve CRM processes to increase efficiency and conversion rates
  

• Minimum 13 years of CRM experience preferably within Forex CFD FinTech or financial services
  

• Strong understanding of CRM workflows funnels and customer lifecycle management
  

• Advanced Excel skills (mandatory); experience with large datasets
  

• Strong analytical mindset with attention to detail
  

Data Analysis & Reporting

• Analyze customer behavior lifecycle activity and trading patterns
  

• Build and maintain CRM dashboards reports and performance metrics
  

• Track and report on KPIs such as conversion rates retention churn and campaign performance
  

Benefits

• Join a growing international Forex broker with global exposure
  

• Key role influencing revenue retention and customer experience
  

• Dubai-based position with excellent lifestyle and career prospects
  

• Opportunity to grow into CRM Lead / Head of CRM over time