IT Technician

AiFi Technologies LLC; Abu Dhabi; On-site; AED 60,000 - 84,000; Full time

Job summary

AiFi Technologies LLC in the United Arab Emirates seeks a capable IT Helpdesk Technician to join our on-site team in Abu Dhabi. The role involves desktop and laptop hardware support, peripherals maintenance, and deploying OS and business applications across user devices.

You will troubleshoot daily software issues, manage user accounts, and handle front-line ticketing with strong emphasis on clear communication and customer service. Relevant certifications and AED-based salary expectations apply.

Qualifications

• High school diploma or equivalent; an associate degree or diploma in IT preferred.
• Certifications such as CompTIA A+, Network+, or Microsoft/Cisco entry-level certifications advantageous.
• Proficiency with Windows OS and basic TCP/IP networking.
• Experience in frontline IT support/helpdesk and handling user requests.

Responsibilities

• Desktop & Laptop hardware support, installation, configuration, upgrades, and repairs.
• Peripherals & office equipment maintenance, printers, scanners, copiers, and conference room systems.
• OS & business app deployment, updates, and patching on user machines (Windows/macOS).
• Troubleshooting, incident resolution for software errors and connectivity issues.
• User account administration, including password resets, email profiles, and permissions.
• Helpdesk front-line support, logging and prioritizing tickets through resolution.
• IT asset tracking and inventory management of hardware, software licenses, and spare parts.

Skills

Customer support

Communication

Problem solving

Patience

Teamwork

Education

High school diploma

Associate degree in IT

Tools

Windows OS

Active Directory

TCP/IP networking

Office 365

Job description

UAE-based candidates available to join immediately or within a maximum notice period of two weeks are preferred.

Key Responsibilities:

• Desktop & Laptop Hardware Support: Install, configure, upgrade, and repair physical computer hardware, including laptops, desktop workstations, internal components, and replacement parts.
• Peripherals & Office Equipment Maintenance: Set up, troubleshoot, and maintain everyday office hardware such as network printers, scanners, copiers, and conference room display systems.
• OS & Business Application Deployment: Install, configure, update, and patch operating systems (Windows/macOS) alongside standard office and business productivity suites on user machines.
• Troubleshooting & Incident Resolution: Diagnose, isolate, and resolve daily software errors, application crashes, peripheral connectivity glitches, and basic network or Wi‑Fi dropouts.
• User Account & Active Directory Administration: Handle frontline IT requests by creating user accounts, resetting passwords, configuring email profiles, and managing folder permissions and access controls.
• Helpdesk Ticketing & Frontline Support: Serve as the primary point of contact for end-user support, logging, tracking, and prioritizing IT support tickets from initial intake to final resolution.
• IT Inventory Tracking: Maintain accurate, up-to-date physical logs and digital records of all hardware equipment, spare parts, software licenses, and asset assignments.

Qualifications & Skills

Education: High school diploma or equivalent; an associate degree or diploma in IT, Computer Science, or Electronics is often preferred.

Certifications: Industry credentials such as CompTIA A+, CompTIA Network+, or Microsoft/Cisco entry-level certifications.

Technical Skills: Proficiency in Windows basic TCP/IP networking, and diagnostic tools.

Soft Skills: Strong problem-solving abilities, patience when assisting non-technical users, and clear communication.