Local IT Administrator (UAE National)

Future Pipe Industries; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Future Pipe Industries is seeking an IT Help Desk/Desktop Support specialist to assist local users in Abu Dhabi, supporting hardware, software and peripherals. You will handle requests from the Service Desk, deploy PCs, and communicate changes to staff.

The role requires a Bachelor’s degree and ITIL v3 Foundation, with preferred MCDST and Service Desk certifications. Excellent English communication and attention to detail are essential.

Qualifications

• Bachelor’s degree in a related field.
• ITIL v3 Foundation certification.
• MCDST certification (preferred).
• Service Desk certification (preferred).
• ITIL Intermediate (preferred).

Responsibilities

• Provide local technical support for hardware, software and peripherals.
• Redirect or escalate service requests; keep users informed on progress.
• Deploy PCs and peripherals to users as directed.
• Notify users of changes and outages.
• Maintain IT knowledge and expand specialty expertise.

Skills

Attention to detail

Communication skills

Problem-solving

English fluency

Education

Bachelor’s degree in related field

ITIL v3 Foundation

MCDST

Service Desk certification

ITIL Intermediate

Tools

Microsoft Windows

Job description

JOB PURPOSE:

Responsible for supporting local users as directed by the Service Desk. Supports the Operations Department in implementing local projects and dealing with local suppliers.

KEY ACCOUNTABILITIES:

Service Request Management:

• Redirect or escalat
• Provide local technical support for requests from the Service Desk for all local hardware, software, and associated peripherals.
• Keep users informed of case progress and close resolved incidents.
• Ensure that all IT Policies and Procedures are adhered to locally.

PC/IT Asset Deployment and Management:

• Deploy PCs and peripherals to users as directed by the Service Desk.

User Communication:

• Notify users of impending changes and agreed outages.

Training and Development:

• Maintain knowledge of all relevant aspects of IT and expand areas of required speciality knowledge.
• Increase professional knowledge and awareness by reading and participating in technical events outside of immediate employment.

SPAN OF COMMUNICATION:

• Internal: Local IT Users, IT Operations Manager, Operations Team
• External: Local Suppliers/ Partners

QUALIFICATIONS, EXPERIENCE, & SKILLS

Required Qualifications:

• Bachelor’s degree in a related field
• ITIL v3 Foundation

Preferred Qualifications:

• Microsoft Certified Desktop Support Technician (MCDST)
• Service Desk certification
• ITIL Intermediate

Preferred Experience:

• 2 years of Desktop Support in a Microsoft Windows environment

Job-Specific Skills:

• Keen attention to detail
• Excellent spoken and written communication skills with fluency in English
• Strong problem-solving skills
• The ability to communicate technical information to a non-technical audience