IT Support Engineer (UAE National)

Saal.ai; Abu Dhabi; In loco; AED 89.000 - 134.000; Tempo pieno

Descrizione del lavoro

Saal.ai is seeking an IT Support specialist to provide day-to-day end-user assistance across desktops, laptops, networks, and enterprise applications in Abu Dhabi. You will diagnose hardware and software issues across Windows, macOS, and Linux, resolve tickets within SLA, and maintain secure, reliable IT operations.

The role involves onboarding/offboarding, AD user management, VPN and firewall basics, and contributing to documentation and knowledge bases to improve IT service delivery.

Competenze

• Bachelor’s degree or equivalent experience.
• 2–3 years of enterprise IT support experience.
• Experience with Windows, macOS, and Linux.

Mansioni

• Provide technical IT support in person, by phone, email, and remote tools.
• Diagnose and resolve hardware & software issues across Windows, macOS, Linux.
• Manage tickets within SLA timelines and document steps.

Conoscenze

Windows

macOS

Linux

Active Directory

Microsoft 365

Google Workspace

Networking basics

Service Desk / ticketing

Documentation

Formazione

Bachelor’s degree in Computer Science or Information Technology

Strumenti

ServiceNow

Freshservice

Microsoft 365 Admin Center

Google Admin Console

Descrizione del lavoro

To provide reliable day-to-day IT support across end-user devices, applications, networks, and IT systems, ensuring issues are resolved promptly, systems remain secure and operational, and users receive effective technical support in line with business needs and IT service standards.

Key Responsibilities:

• Provide technical support in person, by phone, email, and remote access tools for desktops, laptops, printers, mobile devices, and collaboration tools.
• Diagnose and resolve hardware and software issues across Windows, macOS, and Linux platforms.
• Manage and respond to IT support tickets within SLA timelines, document troubleshooting steps, and elevate unresolved issues when required.
• Install, configure, and maintain operating systems, applications, and patches for endpoint devices.
• Administer user accounts, groups, and permissions through Active Directory.
• Manage employee onboarding and offboarding, including hardware provisioning, account setup, shared drive access, and access controls.
• Ensure system readiness and provide IT support for client meetings and demos.
• Troubleshoot network‑related issues, including VPN, Wi‑Fi, LAN/WAN, switching, and firewall configurations.
• Enforce endpoint security compliance by managing antivirus, encryption, and system updates.
• Maintain IT asset inventory and documentation, including network diagrams, user manuals, and configuration records.
• Coordinate with third‑party vendors for hardware/software procurement, warranty claims, and technical support.
• Create and update technical documentation and contribute to internal knowledge base articles. Ensure IT operations comply with corporate security policies, data protection standards, and best practices.
• Support system administrators with infrastructure maintenance tasks, including patching, backup monitoring, and server checks, when required.
• Monitor IT systems using monitoring tools to ensure uptime and performance.
• Manage application deployment and updates through Mobile Device Management platforms.
• Manage file servers, including shared folder creation, access permissions, and security settings.

Qualifications & Technical Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline (or equivalent industry experience).
• 2‑3 years of proven experience in enterprise IT support roles.
• Strong hands‑on experience with Windows, macOS, and Linux operating systems.
• Proficient in networking fundamentals including TCP/IP, VLANs, routing, DNS, DHCP, and firewall policies.
• Experience managing identity and access using Active Directory, Group Policy, Microsoft 365, and Google Workspace (G Suite).
• Familiar with remote support and ticketing platforms such as Service Desk, ServiceNow, or Fresh service.
• Strong communication, documentation, and problem‑solving skills.
• IT certifications such as CompTIA A+, Network+, MCSA, CCNA,CCNP or similar are preferred.