IT Systems & Solutions Specialist

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; United Arab Emirates; On-site; AED 112,000 - 201,000; Full time

Job summary

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa seeks an IT support professional to troubleshoot and resolve software and systems issues for hotel operations.

You will analyze problems, guide users, and implement process improvements while maintaining records and training staff on hardware and software. The role involves coordinating telecommunications activities and ensuring service quality across departments.

Qualifications

• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Troubleshoot and resolve technical problems or issues related to computer software and systems.
• Provide technical guidance and recommendations to resolve business problems.
• Analyze, recommend, and implement process improvements.
• Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Train or instruct users in the proper use of hardware or software.
• Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
• Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.

Education

Technical, Trade, or Vocational School Degree

Job description

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa seeks an IT support professional to troubleshoot and resolve software and systems issues for hotel operations.

You will analyze problems, guide users, and implement process improvements while maintaining records and training staff on hardware and software. The role involves coordinating telecommunications activities and ensuring service quality across departments.