IT Solutions & Systems Support Specialist

The Luxury Collection; Dubai; On-site; AED 90,000 - 135,000; Full time

Job summary

The Luxury Collection is seeking an IT professional to troubleshoot and resolve software and system issues across the hotel environment in Dubai. You will guide on technical solutions, enter commands on computers and POS systems, and help maintain user accounts and records of incidents.

You will also participate in planning and coordinating telecommunications, training staff, and supporting operations to improve efficiency while upholding high service standards.

Qualifications

• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 2 years in a related role.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Troubleshoot and resolve computer software and system issues.
• Provide technical guidance and recommendations to resolve business problems.
• Enter commands and operate POS systems and peripherals.
• Maintain records of data transactions and remediation actions.
• Train users in proper hardware/software usage.
• Assist with planning, design, operations, maintenance of telecom activities and client/server support.

Education

Technical, Trade, or Vocational School Degree

Job description

The Luxury Collection is seeking an IT professional to troubleshoot and resolve software and system issues across the hotel environment in Dubai. You will guide on technical solutions, enter commands on computers and POS systems, and help maintain user accounts and records of incidents.

You will also participate in planning and coordinating telecommunications, training staff, and supporting operations to improve efficiency while upholding high service standards.