IT Systems & Support Specialist

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 201,000 - 268,000; Full time

Job summary

Marriott International's Luxury Collection Hotels & Resorts in Dubai is seeking a versatile IT professional to troubleshoot and resolve software and system issues, and to provide guidance to improve business processes. You will train users, maintain records, coordinate telecom activities, and advise on policies while supporting a hospitality-focused technology environment.

This role emphasizes service quality, teamwork, and adherence to company policies while ensuring secure and efficient

Qualifications

• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Troubleshoot and resolve technical problems or issues related to computer software and systems.
• Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Train or instruct users in the proper use of hardware or software.
• Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.

Job description

Marriott International's Luxury Collection Hotels & Resorts in Dubai is seeking a versatile IT professional to troubleshoot and resolve software and system issues, and to provide guidance to improve business processes. You will train users, maintain records, coordinate telecom activities, and advise on policies while supporting a hospitality-focused technology environment.

This role emphasizes service quality, teamwork, and adherence to company policies while ensuring secure and efficient