IT Support Lead – Field & Office

Match SDG; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A safari experience management company is seeking a Helpdesk Technician to support technology across office operations and field activities. The role involves troubleshooting devices, maintaining equipment, and ensuring effective communication tools are available for staff. The ideal candidate should have experience in technical support, strong troubleshooting skills, and the ability to work well with both office and field teams. This position is critical for ensuring tours operate safely and efficiently.

Qualifications

• Experience in providing technical support in a fast-paced environment.
• Strong troubleshooting skills for computers and mobile devices.
• Ability to work collaboratively with field and office staff.

Responsibilities

• Provide first-level technical support for staff in the office and at safari locations.
• Troubleshoot issues related to computers, tablets, and mobile devices.
• Assist with problems involving booking systems and internal communication platforms.

Job description

A safari experience management company is seeking a Helpdesk Technician to support technology across office operations and field activities. The role involves troubleshooting devices, maintaining equipment, and ensuring effective communication tools are available for staff. The ideal candidate should have experience in technical support, strong troubleshooting skills, and the ability to work well with both office and field teams. This position is critical for ensuring tours operate safely and efficiently.