Lead Developer

Education Stake; Abu Dhabi; On-site; AED 89,280 - 133,920; Full time

Job summary

A leading safari tour company is seeking a Helpdesk Technician to support technology in office operations and field activities. This role is vital for maintaining smooth communication and efficient operations. Responsibilities include troubleshooting devices and software, assisting field guides with equipment, and maintaining an inventory of tech equipment. The ideal candidate will have experience in technical support and troubleshooting. Join a dynamic environment ensuring safety and efficiency during tours.

Qualifications

• Experience in providing technical support in a fast-paced environment.
• Knowledge of troubleshooting various devices and software.
• Ability to set up and maintain technical equipment.

Responsibilities

• Provide first-level technical support for staff in the office and at safari locations.
• Troubleshoot issues related to computers, tablets, mobile devices, printers, and company software.
• Set up and maintain equipment used by field guides.

Skills

Technical support

Troubleshooting

Equipment setup

Communication tools

Job description

Helpdesk Technician – Cowboy Safari Company

A Helpdesk Technician at Cowboy Safari Company supports the technology used across both office operations and field activities. Because the company handles bookings, communication, and navigation for safari experiences, the technician ensures all devices, software, and networks run smoothly. This role is essential in helping guides, coordinators, and managers stay connected and keep tours operating safely and efficiently.

Key Responsibilities

• Provide first‑level technical support for staff in the office and at safari locations.
• Troubleshoot issues related to computers, tablets, mobile devices, printers, and company software.
• Set up and maintain equipment used by field guides, including communication tools and portable Wi‑Fi hotspots.
• Assist with problems involving booking systems, GPS apps, radios, and internal communication platforms.
• Keep records of support requests and document common solutions for future reference.
• Maintain an inventory of tech equipment, ensuring devices are updated, functional, and ready for use.
• Escalate complex problems to senior IT staff or external vendors when needed.