Helpdesk Technician

Match SDG; Abu Dhabi; On-site; AED 89,280 - 133,920; Full time

Job summary

A travel and adventure company is seeking a Helpdesk Technician to support internal technology issues. This role involves working independently with remote staff and ensuring company devices and software operate reliably. The ideal candidate should have a problem-solving mindset and familiarity with helpdesk ticketing systems. The job requires adaptability to changing environments in both office and field settings, particularly during tours and safaris.

Qualifications

• Ability to work independently with remote staff.
• Adaptability to changing environments.
• Familiar with helpdesk systems and technical support.

Responsibilities

• Act as first contact for internal technology issues.
• Support staff working in the field and office.
• Ensure reliable operation of company devices and software.

Skills

Problem-solving mindset

Helpdesk ticketing systems familiarity

Basic networking knowledge

Education

Certifications such as CompTIA A+

Tools

Remote support tools

Job description

In a travel and adventure company like cowboy safari Company, the Helpdesk Technician acts as the first point of contact for all internal technology issues and a key support asset for staff working in the field (tours, safari sites, remote camps) and in the office. You will ensure that company devices (computers, tablets, smartphones), software (booking systems, communication tools, navigation apps) and network connectivity (remote sites, mobile hotspots) work reliably, enabling guides, logistics staff and office teams to focus on guest experience and operations without technology problems.

Key Responsibilities

• Work independently with remote/field staff, adapt to changing environments, and sometimes provide support outside a regular office setting (particularly when safari tours are underway).
• Optionally have familiarity with helpdesk ticketing systems, remote support tools, basic networking knowledge, and perhaps certifications such as CompTIA A+.
• Maintain a problem‑solving mindset: analyse issues, determine root causes, and propose practical solutions in dynamic or remote settings.