Field Helpdesk Technician: Remote Site Support

Match SDG; Abu Dhabi; On-site; AED 89,280 - 133,920; Full time

Job summary

A travel and adventure company is seeking a Helpdesk Technician to support internal technology issues. This role involves working independently with remote staff and ensuring company devices and software operate reliably. The ideal candidate should have a problem-solving mindset and familiarity with helpdesk ticketing systems. The job requires adaptability to changing environments in both office and field settings, particularly during tours and safaris.

Qualifications

• Ability to work independently with remote staff.
• Adaptability to changing environments.
• Familiar with helpdesk systems and technical support.

Responsibilities

• Act as first contact for internal technology issues.
• Support staff working in the field and office.
• Ensure reliable operation of company devices and software.

Skills

Problem-solving mindset

Helpdesk ticketing systems familiarity

Basic networking knowledge

Education

Certifications such as CompTIA A+

Tools

Remote support tools

Job description

A travel and adventure company is seeking a Helpdesk Technician to support internal technology issues. This role involves working independently with remote staff and ensuring company devices and software operate reliably. The ideal candidate should have a problem-solving mindset and familiarity with helpdesk ticketing systems. The job requires adaptability to changing environments in both office and field settings, particularly during tours and safaris.