Field Support Engineer: End-User Tech Troubleshooter

Intertec Systems; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

A leading technology support company based in Dubai is seeking a Field Support Engineer to provide end-user support. The successful candidate will be responsible for installing and configuring hardware and software, diagnosing issues, and providing technical assistance remotely and in person. Candidates must have hands-on experience with Windows and MAC OS and a strong understanding of ITSM practices. Excellent communication skills and problem-solving abilities are essential for this role.

Qualifications

• Hands-on experience in Windows and MAC OS.
• Experience supporting end-users including top management.
• Knowledge of KPIs, SLAs, and ITSM tools.

Responsibilities

• Install, configure, and maintain desktop computers and peripherals.
• Install and configure operating systems and office applications.
• Provide technical support to end-users via multiple channels.
• Diagnose and resolve hardware and software issues.

Skills

Windows

MAC OS

End-user support

Networking

ITSM tools knowledge

Problem-solving

Good communication skills

Education

Graduation

Tools

ServiceDesk Plus

Remote desktop tools

Job description

A leading technology support company based in Dubai is seeking a Field Support Engineer to provide end-user support. The successful candidate will be responsible for installing and configuring hardware and software, diagnosing issues, and providing technical assistance remotely and in person. Candidates must have hands-on experience with Windows and MAC OS and a strong understanding of ITSM practices. Excellent communication skills and problem-solving abilities are essential for this role.