Helpdesk Technician

Education Stake; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

A travel/adventure company is seeking a Helpdesk Technician to provide first-line support for internal technology issues. This role focuses on ensuring the reliability of company devices and software, enabling staff to focus on guest experience without technology problems. Candidates should possess problem-solving abilities, the capacity to support remote teams, and familiarity with helpdesk tools. Certifications such as CompTIA A+ are advantageous. The position may require working in various environments, including remote settings during safari tours.

Qualifications

• Ability to work independently with remote/field staff.
• Familiarity with helpdesk ticketing systems and remote support tools is valuable.
• Basic networking knowledge and certifications like CompTIA A+ are a plus.

Responsibilities

• Act as the first point of contact for all internal technology issues.
• Ensure reliability of company devices and network connectivity.
• Analyze issues and propose practical solutions in dynamic settings.

Job description

Overview

In a travel/adventure company like Cowboy Safari Company, the Helpdesk Technician acts as the first point of contact for all internal technology issues and a key support asset for staff working in the field (tours, safari sites, remote camps) and in the office. You will ensure that company devices (computers, tablets, smartphones), software (booking systems, communication tools, navigation apps) and network connectivity (remote sites, mobile hotspots) work reliably. The goal is to enable guides, logistics staff and office teams to focus on guest experience and operations, without being held back by technology problems.

Responsibilities

• Work independently with remote/field staff, adapt to changing environments, and sometimes provide support outside a regular office setting (which may apply when safari tours are underway).
• Optional but valuable: familiarize with helpdesk ticketing systems, remote support tools, basic networking knowledge, and perhaps certifications such as CompTIA A+ or similar.
• Employ a problem‑solving mindset: analyse issues, determine root causes, and propose practical solutions (often in dynamic or remote settings).