IT Help Desk Lead & Support Specialist

Swedish Technology; Dubai; On-site; AED 80,000 - 120,000; Full time

Benefits offered by this job

Good rate of pay

Transferable skills

Comfortable working environment

Constant learning opportunities

Maternity/paternity leave

Professional development

Job summary

A leading ICT firm in Dubai is seeking a passionate Software Engineer to design, develop, and install software solutions. The ideal candidate will oversee helpdesk operations, manage IT tickets, and provide direct technical support to maintain high standards. Proficient skills in both English and Arabic, coupled with at least two years of IT support experience, are mandatory. This role promises a creative working environment and opportunities for professional development.

Qualifications

• Proficient in English and Arabic languages.
• At least two years of experience in IT Customer Support.
• Experience with IT ticketing systems.
• Basic understanding of networking, system administration, and troubleshooting.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Manage and prioritize the help desk queue.
• Maintain customer satisfaction by communicating updates.
• Document incidents and resolutions in the ticketing system.
• Assist in inventory management of IT assets.

Skills

Software development

Technical support

Customer satisfaction

Problem solving

Team collaboration

Communication skills

Education

Bachelor’s degree in IT or related field

Degree in Computer Science or Engineering

Tools

ServiceNow

ManageEngine

Windows OS

Microsoft 365

Relational Databases

Job description

A leading ICT firm in Dubai is seeking a passionate Software Engineer to design, develop, and install software solutions. The ideal candidate will oversee helpdesk operations, manage IT tickets, and provide direct technical support to maintain high standards. Proficient skills in both English and Arabic, coupled with at least two years of IT support experience, are mandatory. This role promises a creative working environment and opportunities for professional development.