Lead Developer

Match SDG; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A safari experience management company is seeking a Helpdesk Technician to support technology across office operations and field activities. The role involves troubleshooting devices, maintaining equipment, and ensuring effective communication tools are available for staff. The ideal candidate should have experience in technical support, strong troubleshooting skills, and the ability to work well with both office and field teams. This position is critical for ensuring tours operate safely and efficiently.

Qualifications

• Experience in providing technical support in a fast-paced environment.
• Strong troubleshooting skills for computers and mobile devices.
• Ability to work collaboratively with field and office staff.

Responsibilities

• Provide first-level technical support for staff in the office and at safari locations.
• Troubleshoot issues related to computers, tablets, and mobile devices.
• Assist with problems involving booking systems and internal communication platforms.

Job description

A Helpdesk Technician at cowboy safari Company supports the technology used across both office operations and field activities. Because the company handles bookings, communication, and navigation for safari experiences, the technician ensures all devices, software, and networks run smoothly. This role is essential in helping guides, coordinators, and managers stay connected and keep tours operating safely and efficiently.

Key Responsibilities

• Provide first-level technical support for staff in the office and at safari locations.
• Troubleshoot issues related to computers, tablets, mobile devices, printers, and company software.
• Set up and maintain equipment used by field guides, including communication tools and portable Wi‑Fi hotspots.
• Assist with problems involving booking systems, GPS apps, radios, and internal communication platforms.
• Keep records of support requests and document common solutions for future reference.
• Maintain an inventory of tech equipment, ensuring devices are updated, functional, and ready for use.
• Escalate complex problems to senior IT staff or external vendors when needed.