IT Support Engineer

Analog; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Job summary

Analog in Abu Dhabi is seeking a capable IT Support professional to own day-to-day end-to-end IT support, enabling the team to focus on building and delivering. You will be the first contact for hardware, software, and access issues, supporting a small, sharp team that values smooth operations and meaningful fixes.

Strong Microsoft 365 skills, experience with device management (MDM), and ITSM processes are essential.

Qualifications

• Solid experience with day-to-day desktop support.
• Strong Microsoft 365 knowledge.
• Experience managing devices through an MDM.
• Experience working within an ITSM tool/process.
• Clear, confident English communicator. You'll be talking to people all day, so this matters as much as the technical skills.
• Based in or able to relocate to Abu Dhabi.

Responsibilities

• Be the first point of contact when something breaks: laptops, Wi-Fi, account access, and daily IT needs for the team of 77 people.
• Manage Microsoft 365 day to day: Outlook, Teams, and related tools.
• Manage devices through MDM to keep them provisioned, secure, and up to date.
• Run IT support workflows through an ITSM tool to ensure no issues slip through the cracks.

Skills

Desktop support

Microsoft 365

MDM management

ITSM tooling

English communication

Abu Dhabi relocation

Tools

Microsoft 365

MDM

Job description

We're growing past the point where engineers can also be the office's part-time IT fix-it person. We need someone who owns day-to-day IT support end to end, so the rest of the team can focus on what they're actually here to build. This isn't a stepping stone role we're figuring out as we go: we know exactly what it needs to be, and we want someone who can walk in and take it on from day one.

What you'll be working on

• Being the first point of contact when something breaks: laptop issues, Wi‑Fi problems, account access, the daily stuff that keeps 77 people moving.

• Managing Microsoft 365 day to day: Outlook, Teams, and related tools.

• Managing devices through MDM, keeping them provisioned, secure, and up to date.

• Running support through an ITSM tool, so nothing falls through the cracks.

What makes this role different

You won't be buried in a huge ticket queue at a company where IT is an afterthought. You'll support a small, sharp team that notices and appreciates when things run smoothly, and you'll have room to actually fix things properly instead of just patching them.

Skills we need

• Solid experience with day-to-day desktop support.

• Strong Microsoft 365 knowledge.

• Experience managing devices through an MDM.

• Experience working within an ITSM tool/process.

• Clear, confident English communicator. You'll be talking to people all day, so this matters as much as the technical skills.

• Based in or able to relocate to Abu Dhabi.

Nice to have

• On-prem data centre management.

• Networking fundamentals.

• Basic cloud knowledge (Azure).

What we're not looking for

This isn't a networking, cloud, or infrastructure role, if that's what you're looking to do next, this won't be the right fit. We're also not looking for someone who needs a lot of hand-holding on the basics; we want someone experienced enough to just take ownership.