IT Support Engineer: Windows & M365 Expert

Blackstone eIT; Ajman; On-site; AED 60,000 - 90,000; Full time

Job summary

Blackstone eIT in Ajman seeks an experienced IT Support Specialist to handle end-user computing, desktop support, and incident management. You will assist Windows endpoints, Microsoft 365, printers, and peripherals while ensuring secure access and AD/Entra ID administration.

The role requires ITSM fluency, Intune/MDM knowledge, and ITIL/Certifications; Arabic and English communication skills are strongly preferred. On-site support across locations is expected.

Qualifications

• Experience in end-user computing and desktop support with strong incident handling.
• Proficiency with Windows endpoints, Microsoft 365, printers, and peripherals.
• Knowledge of AD/Entra ID, Intune/MDM and ITSM platforms.
• ITIL/CompTIA certifications preferred; Arabic and English communication preferred.

Responsibilities

• Receive, diagnose, and resolve incidents and service requests via the ITSM platform.
• Support laptops/desktops, OS, Microsoft 365, printers, and peripherals.
• Provide user accounts, access, password, and M365 support within security controls.
• Configure, deploy, replace, and recover endpoint devices; maintain asset records.
• Support meeting rooms and conferencing equipment; escalate complex issues with diagnostics.

Skills

End-user computing

Desktop support

Incident management

Bilingual (Arabic/English)

Education

ITIL 4 Foundation

CompTIA A+/Network+

Microsoft Endpoint Certification

Tools

Microsoft 365

Intune/MDM

Active Directory / Entra ID

ITSM tools

Job description

Blackstone eIT in Ajman seeks an experienced IT Support Specialist to handle end-user computing, desktop support, and incident management. You will assist Windows endpoints, Microsoft 365, printers, and peripherals while ensuring secure access and AD/Entra ID administration.

The role requires ITSM fluency, Intune/MDM knowledge, and ITIL/Certifications; Arabic and English communication skills are strongly preferred. On-site support across locations is expected.