IT Support Engineer (Dispatch Tasks) | AUH Technologies | Dubai Area, United Arab Emirates

Tech Junction Ltd; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

AUH Technologies in Dubai is seeking IT Support Engineers (Dispatch Tasks) to join our on-site team. You will respond to service tickets, travel to client locations across the Dubai Area, and perform hands-on hardware/software troubleshooting.

This entry-level role includes structured mentorship, ongoing training, and clear career growth within a premier regional IT services and technology solutions company. Immediate availability and UAE work eligibility are required.

Qualifications

• Foundational education in CS/IT/Engineering or related technical discipline.
• Foundational knowledge of Windows and macOS operating systems and PC hardware.
• Strong communication and customer-facing service skills.
• Analytical, troubleshooting, and problem-solving abilities for on-site support.
• Willingness to learn new IT tools and enterprise support frameworks.
• Proficiency in written and spoken English; Arabic is a plus.
• Legal work eligibility and ability to work on-site across Dubai.
• Available to start ASAP.

Responsibilities

• Monitor incoming IT support tickets and respond to on-call alerts.
• Travel to client sites across Dubai to perform hands-on troubleshooting.
• Diagnose, isolate, and resolve hardware, peripherals, and OS issues.
• Configure and deploy end-user devices and networking peripherals.
• Maintain clear communication with end-users and dispatch coordinators.
• Document troubleshooting steps and asset records in the ticketing system.
• Adhere to safety guidelines and service level agreements.
• Demonstrate willingness to learn new IT tools and enterprise frameworks.

Skills

Communication skills

Analytical skills

Willingness to learn

English proficiency

Arabic helpful

Education

Foundational education in CS/IT/Engineering

Tools

Remote desktop tools

Active Directory

Service desk ticketing platforms

Windows/macOS basics

Job description

Position Summary

AUH Technologies is actively seeking enthusiastic early-career professionals, recent graduates, and students to join our dynamic technology support team as IT Support Engineers (Dispatch Tasks) on a full-time permanent on-site basis across the Dubai Area, United Arab Emirates. In this agile on-call dispatch role, you will be responsible for responding to service tickets, deploying on-site for immediate technical troubleshooting, resolving hardware and software anomalies, and ensuring uncompromised IT infrastructure availability. You will leverage your foundational technical aptitude, strong problem-solving skills, and customer-centric mindset to deliver responsive support and exceptional service quality. This opportunity offers competitive entry-level compensation, structured technical mentorship, and exceptional career growth prospects within a premier regional IT services and technology solutions enterprise.

Detailed Job Description

As an IT Support Engineer (Dispatch Tasks) supporting AUH Technologies across the Dubai Area, United Arab Emirates, you will take full operational, tactical, and technical ownership of on-call dispatch incident response, on-site technical troubleshooting, hardware/software maintenance, and ticket lifecycle management. Your day-to-day responsibilities include monitoring incoming service tickets, responding promptly to on-call dispatch alerts, traveling to client sites across Dubai to perform hands-on troubleshooting, diagnosing and repairing computer hardware and peripherals, configuring operating systems and network connectivity, documenting resolution steps in the service desk portal, and collaborating closely with senior system administrators and dispatch coordinators. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve technical anomalies under strict service level agreements. Furthermore, you will manage application requirements by sending your updated CV via direct email to AUH Technologies at [e-mail], ensuring strict compliance with the ASAP start date and Dubai Area location requirements.

Key Responsibilities

• Monitor incoming IT support tickets and respond promptly to on-call dispatch task alerts.
• Deploy on-site to client locations across the Dubai Area to perform physical troubleshooting and technical repairs.
• Diagnose, isolate, and resolve computer hardware, peripheral components, laptop/desktop operating systems, and application issues.
• Configure, test, and deploy end-user computing devices, networking peripherals, and office productivity software.
• Maintain clear, professional communication with end-users and dispatch coordinators throughout the ticket lifecycle.
• Document troubleshooting steps, diagnostic findings, resolution details, and asset inventory records in the ticketing system.
• Adhere strictly to corporate safety guidelines, customer service standards, and operational service level agreements.
• Demonstrate a strong willingness to learn new IT tools, operating systems, and enterprise support frameworks.

Required Qualifications & Skills

• Foundational education or ongoing studies in Computer Science, Information Technology, Engineering, or a related technical discipline (early-career professionals and students are encouraged to apply).
• Foundational technical knowledge of Windows and macOS operating systems, PC hardware components, and basic networking principles.
• Strong communication, interpersonal, and customer-facing service skills with a professional demeanor.
• Solid analytical, troubleshooting, debugging, and problem-solving capabilities in dynamic on-site support scenarios.
• Strong enthusiasm and willingness to learn new technologies, adapt to evolving IT environments, and participate in team training.
• Excellent written and verbal English communication skills (Arabic language proficiency is a strong nice-to-have).
• Mandatory legal work eligibility and physical availability for on-site dispatch operations across the Dubai Area, UAE.
• Immediate availability to start (ASAP start date).

Nice-to-Have Skills

• Foundational IT certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or ITIL Foundation.
• Prior internship or professional working experience in IT helpdesk support, desktop administration, or field dispatch services.
• Basic familiarity with remote desktop support tools, Active Directory user management, and service desk ticketing platforms.
• Valid UAE driving license and reliable personal transport for efficient site-to-site dispatch travel.

Application Information

• Salary/Rate: Market Competitive / Entry-Level Technology Package
• Deadline: Open until filled (ASAP Start Date Opening)
• Notice Period: Immediate Availability / ASAP
• Contract Duration: Permanent / Full-Time On-Site Engagement (Dubai Area, United Arab Emirates)

Recruitment Pro Tip

When applying for this IT Support Engineer position at AUH Technologies, ensure your resume explicitly highlights your hands-on technical troubleshooting projects or coursework, confirms your immediate availability (ASAP), and highlights any field dispatch or local UAE experience.