Entry-Level IT Support Engineer – On-Site Dispatch (Dubai)

Tech Junction Ltd; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

AUH Technologies in Dubai is seeking IT Support Engineers (Dispatch Tasks) to join our on-site team. You will respond to service tickets, travel to client locations across the Dubai Area, and perform hands-on hardware/software troubleshooting.

This entry-level role includes structured mentorship, ongoing training, and clear career growth within a premier regional IT services and technology solutions company. Immediate availability and UAE work eligibility are required.

Qualifications

• Foundational education in CS/IT/Engineering or related technical discipline.
• Foundational knowledge of Windows and macOS operating systems and PC hardware.
• Strong communication and customer-facing service skills.
• Analytical, troubleshooting, and problem-solving abilities for on-site support.
• Willingness to learn new IT tools and enterprise support frameworks.
• Proficiency in written and spoken English; Arabic is a plus.
• Legal work eligibility and ability to work on-site across Dubai.
• Available to start ASAP.

Responsibilities

• Monitor incoming IT support tickets and respond to on-call alerts.
• Travel to client sites across Dubai to perform hands-on troubleshooting.
• Diagnose, isolate, and resolve hardware, peripherals, and OS issues.
• Configure and deploy end-user devices and networking peripherals.
• Maintain clear communication with end-users and dispatch coordinators.
• Document troubleshooting steps and asset records in the ticketing system.
• Adhere to safety guidelines and service level agreements.
• Demonstrate willingness to learn new IT tools and enterprise frameworks.

Skills

Communication skills

Analytical skills

Willingness to learn

English proficiency

Arabic helpful

Education

Foundational education in CS/IT/Engineering

Tools

Remote desktop tools

Active Directory

Service desk ticketing platforms

Windows/macOS basics

Job description

AUH Technologies in Dubai is seeking IT Support Engineers (Dispatch Tasks) to join our on-site team. You will respond to service tickets, travel to client locations across the Dubai Area, and perform hands-on hardware/software troubleshooting.

This entry-level role includes structured mentorship, ongoing training, and clear career growth within a premier regional IT services and technology solutions company. Immediate availability and UAE work eligibility are required.