IT Support Engineer

Binghatti; Dubai; On-site; AED 1,071,000 - 1,607,000; Full time

Job summary

Binghatti in Dubai, United Arab Emirates, is seeking an IT Support Engineer to provide frontline technical support, troubleshoot issues, and maintain IT systems to minimize downtime.

The role involves hardware/software maintenance, user account management, incident tracking, and collaboration with IT teams to improve performance; a bachelor's degree in IT or related field and 3+ years experience required.

Qualifications

• 3+ years of IT support experience in a similar role.
• Bachelor's degree in IT Applications, Computer Science or a related field.
• Strong troubleshooting skills and customer-focused approach.

Responsibilities

• Provide first and second line IT support for hardware, software and networking issues.
• Diagnose and resolve technical problems reported by employees promptly.
• Install, configure, and maintain desktops, laptops, printers and other IT equipment.
• Manage software updates and license management.
• Monitor IT systems for performance and reliability; take proactive measures.
• Create and manage user accounts, permissions and access rights.
• Log and track incidents and service requests; ensure timely resolution within SLAs.
• Maintain clear documentation of issues, solutions and configurations.
• Provide guidance and training on IT systems and security protocols.
• Escalate complex issues to senior IT staff or vendors as needed.

Skills

Troubleshooting

Windows/macOS

Helpdesk

Networking basics

Customer service

Documentation

Education

Bachelor's degree in IT Applications, Computer Science

Job description

Dubai, United Arab Emirates | Posted on 04/15/2026

The IT Support Engineer is responsible for providing technical supportand troubleshooting services to Binghatti employees ensuring that IT systemsand applications are operating effectively. This role involves handling ITincidents and service requests, maintaining hardware and software andcontributing to the overall efficiency of the organizations IT operations. TheIT Support Engineer will ensure that employees technical issues are resolvedpromptly to minimize downtime and maintain smooth business operations.

Key Duties And Responsibilties:

Technical Support and Troubleshooting

• Provide firstand second line support for IT related issues, including hardware, software andnetworking problems.
• Diagnose andresolve technical problems reported by employees in a timely manner .

Hardware and Software Maintenance

• Install,configure and maintain desktop computers, laptops, printers and other ITequipment.
• Managesoftware installations, updates and license management.

System Monitoring and Maintenance

• Monitor ITsystems for performance & reliability taking proactive measures to preventissues.
• Performroutine system checks and maintenance tasks to ensure IT systems are runningefficiently.

User Account Management

• Create andmanage user accounts, permissions and access rights to ensure appropriateaccess to systems.
• Assist inonboarding new employees with IT setups and orientations.

Incident and Request Management

• Log and trackincidents and service requests using an IT service management tool.
• Follow up onopen tickets ensuring they are resolved within service level agreements.

Documentation

• Maintainclear and accurate documentation of issues, solutions and systemconfigurations.
• Updateinternal knowledge bases to improve future troubleshooting.

Training and User Assistance

• Provideguidance and training to employees on basic IT system usage, troubleshootingand security protocols.
• Assist withthe setup and use of communication tools and collaboration software.

Escalation and Collaboration

• Escalatecomplex issues to senior IT staff or third party vendors as necessary.
• Collaboratewith other IT teams to resolve technical issues and improve system performance.

Other Tasks and Accountabilities

Perform additional tasksrelevant to the role / area of expertise as requested by the management to beable to achieve the objectives/commitments.

Requirements

Work Experince:

- Minimum 3+ years of experience in a similar role

Educational Qualification:

- Bachelor's degree in IT Applications, ComputerScience or a related field

Skills

• Strongtechnicaltroubleshootingandproblem solving skills.
• Excellent knowledge ofWindows/macOSenvironments,networking fundamentals andhelpdesk ticketing systems.
• Proven ability toresolve hardware/softwareissues,configure systems and maintain IT documentation.
• Exceptionalcustomerserviceandcommunication skills.
• Ability to work in afast paced, dynamic environment.