IT Support Engineer — Fast-Paced Tech Troubleshooter

Binghatti; Dubai; On-site; AED 1,071,000 - 1,607,000; Full time

Job summary

Binghatti in Dubai, United Arab Emirates, is seeking an IT Support Engineer to provide frontline technical support, troubleshoot issues, and maintain IT systems to minimize downtime.

The role involves hardware/software maintenance, user account management, incident tracking, and collaboration with IT teams to improve performance; a bachelor's degree in IT or related field and 3+ years experience required.

Qualifications

• 3+ years of IT support experience in a similar role.
• Bachelor's degree in IT Applications, Computer Science or a related field.
• Strong troubleshooting skills and customer-focused approach.

Responsibilities

• Provide first and second line IT support for hardware, software and networking issues.
• Diagnose and resolve technical problems reported by employees promptly.
• Install, configure, and maintain desktops, laptops, printers and other IT equipment.
• Manage software updates and license management.
• Monitor IT systems for performance and reliability; take proactive measures.
• Create and manage user accounts, permissions and access rights.
• Log and track incidents and service requests; ensure timely resolution within SLAs.
• Maintain clear documentation of issues, solutions and configurations.
• Provide guidance and training on IT systems and security protocols.
• Escalate complex issues to senior IT staff or vendors as needed.

Skills

Troubleshooting

Windows/macOS

Helpdesk

Networking basics

Customer service

Documentation

Education

Bachelor's degree in IT Applications, Computer Science

Job description

Binghatti in Dubai, United Arab Emirates, is seeking an IT Support Engineer to provide frontline technical support, troubleshoot issues, and maintain IT systems to minimize downtime.

The role involves hardware/software maintenance, user account management, incident tracking, and collaboration with IT teams to improve performance; a bachelor's degree in IT or related field and 3+ years experience required.