IT Support Specialist

Egis Group; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Egis Group in Dubai is seeking a detail-oriented IT Support Specialist to join the team. You will provide technical support to end-users, ensuring smooth IT operations and maintaining system reliability.

The role involves diagnosing issues, documenting resolutions, and delivering exceptional support to internal stakeholders. The position covers L1/L2 support for hardware, software, network, and Microsoft 365, with on-site and remote duties as needed.

Qualifications

• 2 years of hands-on IT support or help desk experience.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency with remote support tools and ticketing systems.
• Solid understanding of networking fundamentals and TCP/IP protocols.
• Experience with hardware troubleshooting and software installation.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Clear written and verbal communication skills.
• Ability to document technical issues and resolutions accurately.
• Customer service orientation with patience and professionalism.

Responsibilities

• Provide L1/L2 IT support for hardware, software, network, email, printer, Microsoft 365 and end-user application issues via remote and on-site assistance.
• Manage IT asset lifecycle including procurement coordination, inventory management, asset allocation, tracking, maintenance, transfers and disposal.
• Administer user accounts including onboarding/offboarding, account provisioning, access management and IT equipment issuance/recovery.
• Install, configure and maintain desktops, laptops, mobile devices, peripherals and business applications per Company IT standards.
• Manage telecommunications services including employee SIM card provisioning, activation, deactivation and vendor coordination.
• Manage software licenses, subscriptions and renewals for business-critical applications.
• Coordinate with internal IT teams and stakeholders to implement IT solutions and support business initiatives.
• Monitor support requests, prioritize incidents by business impact and ensure timely resolution within SLA.
• Support IT projects, office relocations, infrastructure upgrades and technology rollouts across the region.
• Assist in implementing IT policies, security standards and compliance requirements while promoting best practices for end users.
• Coordinate IT procurement activities including vendor quotations, evaluations, purchase requests and delivery of hardware, software and services.

Skills

Windows

macOS

Remote support tools

Ticketing systems

Networking basics

Hardware troubleshooting

Documentation

Customer service

Tools

Remote support tools

Ticketing systems

Job description

Were looking for a detail-oriented and organized IT Support Specialist to join our team in Dubai United Arab this role you will provide technical support to our organizations end-users ensuring smooth IT operations and maintaining system reliability. You will be responsible for diagnosing and resolving technical issues efficiently while maintaining comprehensive documentation and delivering exceptional support to internal stakeholders.

• Provided L1/L2 technical support for hardware software network email printer Microsoft 365 and end-user application issues through remote and on-site assistance.
• Managed IT asset lifecycle including procurement coordination inventory management asset allocation tracking maintenance transfers and disposal.
• Administered user accounts including onboarding/offboarding account provisioning access management and IT equipment issuance and recovery.
• Installed configured and maintained desktops laptops mobile devices peripherals and business applications according to Company IT standards.
• Managed telecommunications services including employee SIM card provisioning activation deactivation and vendor coordination.
• Managed software licenses subscriptions and renewals to ensure the continuous availability of business-critical applications.
• Coordinated with internal IT teams and stakeholders to implement IT solutions and support business initiatives.
• Monitored support requests prioritized incidents based on business impact and ensured timely resolution within SLA requirements.
• Supported IT projects office relocations infrastructure upgrades and technology rollouts across the region.
• Assist in implementing IT policies security standards and compliance requirements while promoting best practices for end users.
• Coordinated IT procurement activities including vendor quotations evaluations purchase requests and delivery of hardware software and services.

Qualifications

Required Skills and Experience

• 2 years of hands-on IT support or help desk experience
• Strong knowledge of Windows and macOS operating systems
• Proficiency with remote support tools and ticketing systems
• Solid understanding of networking fundamentals and TCP/IP protocols
• Experience with hardware troubleshooting and software installation
• Excellent organizational and time management skills
• Strong analytical and problem-solving abilities
• Clear written and verbal communication skills
• Ability to document technical issues and resolutions accurately
• Customer service orientation with patience and professionalism

Preferred Skills and Experience

• Experience with Active Directory and user account management
• Knowledge of cloud services and virtualization technologies
• Familiarity with IT security practices and data protection principles
• Experience with Microsoft Office 365 or similar productivity suites
• CompTIA A Microsoft Certified Associate or equivalent IT certification
• Experience supporting mobile devices and peripherals
• Familiarity with Linux operating systems
• Knowledge of backup and disaster recovery procedures

Remote Work

No

Employment Type

Full-time