IT Support

Al Sahraa Recruitment Services; Abu Dhabi; On-site; AED 28,000 - 33,000; Full time

Job summary

Al Sahraa Recruitment Services in Abu Dhabi is seeking an IT Support specialist to provide hardware and software assistance, install and configure systems, and ensure smooth operation across the office.

The role requires a Bachelor's degree in Computer Science or Information Technology and at least 1 year of IT support experience, with strong problem-solving and communication skills to train staff and document processes.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field.
• Minimum 1 year of IT support experience.
• Strong knowledge of hardware and software troubleshooting.
• Experience with Windows and Mac operating systems.
• Familiarity with network and server administration.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Strong problem-solving and analytical skills.
• Detail-oriented and able to manage multiple tasks simultaneously.

Responsibilities

• Provide technical support to employees for hardware and software issues including installation configuration and troubleshooting.
• Diagnose and resolve technical issues in a timely manner ensuring minimal downtime and disruption to business operations.
• Set up and maintain computer systems networks and other related equipment.
• Install and configure software applications and ensure they are up-to-date.
• Perform regular maintenance and updates on all IT systems and equipment.
• Monitor system performance and troubleshoot any issues that arise.
• Create and maintain documentation for IT processes and procedures.
• Train employees on the use of hardware and software and provide ongoing support and guidance.
• Collaborate with other IT team members to identify and implement solutions to improve system performance and efficiency.
• Stay up-to-date with the latest technology trends and developments and make recommendations for improvements to the IT infrastructure.

Skills

Windows OS

Mac OS

Troubleshooting

Network administration

Documentation

Communication

Teamwork

Problem solving

Education

Bachelor's degree in Computer Science or Information Technology

Job description

Hiring IT Support

Location: Abu Dhabi United Arab Emirates

Salary : 2500-3000 AED

Key Responsibilities:

• Provide technical support to employees for hardware and software issues including installation configuration and troubleshooting.
• Diagnose and resolve technical issues in a timely manner ensuring minimal downtime and disruption to business operations.
• Set up and maintain computer systems networks and other related equipment.
• Install and configure software applications and ensure they are up-to-date.
• Perform regular maintenance and updates on all IT systems and equipment.
• Monitor system performance and troubleshoot any issues that arise.
• Create and maintain documentation for IT processes and procedures.
• Train employees on the use of hardware and software and provide ongoing support and guidance.
• Collaborate with other IT team members to identify and implement solutions to improve system performance and efficiency.
• Stay up-to-date with the latest technology trends and developments and make recommendations for improvements to the IT infrastructure.

Qualifications:

• Bachelors degree in Computer Science Information Technology or a related field.
• Minimum of 1 year of experience in an IT support role.
• Strong knowledge of hardware and software troubleshooting.
• Experience with Windows and Mac operating systems.
• Familiarity with network and server administration.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills.
• Detail-oriented and able to manage multiple tasks simultaneously.