IT Support Executive

Black Pearl Consult; Dubai; On-site; AED 89,000 - 123,000; Full time

Job summary

Black Pearl Consult is seeking an IT Support professional in Dubai to handle hardware, software, and network tasks. You will manage Microsoft 365 services, assist users, and coordinate with service providers as needed.

Responsibilities include maintaining IT hardware, logging incidents, and providing remote support for offsite staff. A bachelor’s degree in IT/CS and 3 years’ corporate experience are required.

Qualifications

• Bachelor's degree in IT/CS or related field.
• 3 years of IT support experience in a corporate environment.
• Strong hands-on experience with hardware (laptops, printers, access devices).
• Proficiency in Office 365 administration including Exchange, Teams, SharePoint and OneDrive.
• Experience using ManageEngine or similar ITSM tools.
• Familiarity with networking fundamentals (LAN/Wi-Fi/VPN).

Responsibilities

• Install, configure, and maintain IT hardware including laptops, desktops, monitors, printers, servers, cameras, access control devices and Wi-Fi access points.
• Provide first-level support and troubleshooting for hardware-related issues.
• Manage user accounts, licenses and permissions in Microsoft 365, and support email and collaboration tools.
• Provide remote support for offsite employees as needed and log incidents in the ticketing system.
• Maintain inventory and document configurations, incidents and resolutions.
• Train staff on basic IT procedures and best practices.

Skills

IT support

Hardware familiarity

Office 365 administration

Networking basics

Remote/On-site support

Education

Bachelor's degree in IT/Computer Science

Tools

ManageEngine ITSM

Job description

1. Hardware & Infrastructure Support

• Install configure and maintain laptops desktops monitors printers servers cameras access control devices and Wi-Fi access points.
• Conduct regular preventive maintenance and ensure proper functioning of all IT hardware.
• Provide first-level support and troubleshooting for hardware-related issues.

2. Microsoft 365 & Cloud Services Administration

• Manage user accounts licenses and permissions in Microsoft 365 (Exchange SharePoint Teams OneDrive).
• Provide day-to-day support for email and collaboration tools including Teams Outlook and SharePoint Online.
• Handle laptop setups for onboarding including imaging application installations and account configurations.

3. Network & Connectivity

• Monitor and support internet and internal network connectivity.
• Liaise with service providers such as Du or Etisalat for telecom and internet services including installation troubleshooting and upgrades.

4. IT Helpdesk & Support Operations

• Act as the first point of contact for IT-related issues within the Dubai office.
• Log track and resolve incidents and service requests using ManageEngine ticketing system.
• Provide remote support for offsite employees when needed and eliminate issues as appropriate.

5. Asset & Documentation Management

• Maintain up-to-date inventory of IT hardware and software.
• Document system configurations incidents and resolutions.
• Ensure all IT equipment is tagged and records are regularly updated.

6. General IT Operations

• Ensure secure disposal and data wiping of retired IT equipment.
• Maintain physical security of IT infrastructure (e.g. server room access).
• Train staff on basic IT procedures and best practices.

Requirements

• Bachelor s degree in IT Computer Science or related field.
• 3 years of IT support experience in a corporate environment.
• Strong hands-on experience with hardware (laptops printers access devices etc.).
• Proficiency in Office 365 administration including Exchange Teams SharePoint and OneDrive.
• Experience using ManageEngine or similar IT service management (ITSM) tools.
• Familiarity with networking fundamentals (LAN/Wi-Fi/VPN).