IT Security Support Technician — Rack & Network Specialist

Help AG; Abu Dhabi; Hybrid; AED 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Career progression

Wellness campaigns

Learning and development opportunities

Annual flights tickets

Inclusive and diverse environment

Flexible/Hybrid working environment

Open door policy

Job summary

Help AG is seeking an IT Support Technician in the United Arab Emirates (Abu Dhabi) to connect cables, perform rack mounting, upgrade security device software, and troubleshoot complex devices. You will visit customer data centres, document work, and communicate clearly with management and customers to ensure seamless service delivery.

The role requires up to 3 years of experience with IT security devices, strong TCP/IP networking knowledge, excellent English communication, and the ability to

Qualifications

• Bachelor's degree or equivalent in information security or IT-related field.
• Up to 3 years of experience with IT security devices.
• Awareness of rack mounting devices and structured documentation.
• Understanding of information security concepts and TCP/IP networking.

Responsibilities

• Visit customer data centres for rack mounting and device troubleshooting.
• Cable devices according to industry standards.
• Be available for service windows 24/7 for planned and unplanned work.
• Upgrade software on security devices.
• Provide accurate task reports to project and line managers.

Skills

Rack mounting

TCP/IP networking

Documentation

English communication

Troubleshooting

Customer handling

Education

Bachelor's degree in information security or IT-related matters

Job description

Help AG is seeking an IT Support Technician in the United Arab Emirates (Abu Dhabi) to connect cables, perform rack mounting, upgrade security device software, and troubleshoot complex devices. You will visit customer data centres, document work, and communicate clearly with management and customers to ensure seamless service delivery.

The role requires up to 3 years of experience with IT security devices, strong TCP/IP networking knowledge, excellent English communication, and the ability to