IT Support Technician

Help AG; Abu Dhabi; Hybrid; AED 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Career progression

Wellness campaigns

Learning and development opportunities

Annual flights tickets

Inclusive and diverse environment

Flexible/Hybrid working environment

Open door policy

Job summary

Help AG is seeking an IT Support Technician in the United Arab Emirates (Abu Dhabi) to connect cables, perform rack mounting, upgrade security device software, and troubleshoot complex devices. You will visit customer data centres, document work, and communicate clearly with management and customers to ensure seamless service delivery.

The role requires up to 3 years of experience with IT security devices, strong TCP/IP networking knowledge, excellent English communication, and the ability to

Qualifications

• Bachelor's degree or equivalent in information security or IT-related field.
• Up to 3 years of experience with IT security devices.
• Awareness of rack mounting devices and structured documentation.
• Understanding of information security concepts and TCP/IP networking.

Responsibilities

• Visit customer data centres for rack mounting and device troubleshooting.
• Cable devices according to industry standards.
• Be available for service windows 24/7 for planned and unplanned work.
• Upgrade software on security devices.
• Provide accurate task reports to project and line managers.

Skills

Rack mounting

TCP/IP networking

Documentation

English communication

Troubleshooting

Customer handling

Education

Bachelor's degree in information security or IT-related matters

Job description

Help AG is looking for a talented and experienced IT Support Technician who will be responsible connecting cables, rack mounting, upgrading, troubleshooting IT security devices.

Responsibilities

• Visiting customer data centre for rack mounting and troubleshooting of devices.
• Cable the devices as per industry standards
• Based on business requirement, need to be available for service window 24*7 for both planned and unplanned activity
• Upgrade software on security devices
• Accurate reporting of the task to project manager and direct manager.

Qualifications & Skills

• Bachelor's degree in information security or IT-related matter or equivalent experience.
• Up to 3 years of experience in working with IT security devices.
• Aware of rack mounting devices.
• Proper and structured documentation and diagramming.
• Understanding of information security concepts and related technology.
• Strong background and experience in TCP/IP networking of large-scale organizations.
• Excellent organizational skills in enterprise support.
• Flexible work approach, based on the job requirements.
• Being able to identify new work areas and to set new goals for themselves.
• Excellent communication and training skills.
• Outstanding customer handling, friendly and goal oriented.
• Ability to communicate / translate to Customer-level.
• Being able to understand complex business processes and activities.
• Flexible work approach, based on the job requirements.
• Excellent and accent-free communication skills in English (Arabic an advantage).

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Annual Flights Tickets.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

About Us

Help AG present in the Middle East since 2004, was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.

With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.