IT Helpdesk & Systems Support Specialist

St Style LLC; United Arab Emirates; On-site; AED 70,000 - 110,000; Full time

Job summary

ST Style LLC in United Arab Emirates is seeking an IT Helpdesk Support Specialist to ensure optimal use of hardware and software, improve system performance, and secure data across our environment. You will provide first-line support, assist with Windows Server and VMware ESXi tasks, manage backups, support ERP systems, and help install and maintain network infrastructure including CCTV.

This role requires strong problem-solving, clear communication, and the ability to work independently in a

Qualifications

• Hands-on experience with Windows Server administration and basic server management.
• Experience with VMware ESXi, including VM setup and maintenance.
• Strong backup and recovery knowledge, including disaster recovery planning.
• Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
• Proficiency in network cabling, including proper punching techniques.
• Familiarity with CCTV systems installation, troubleshooting, and maintenance.
• Excellent problem-solving skills and the ability to troubleshoot issues in a fast-paced environment.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Ability to work independently and manage multiple tasks simultaneously.

Responsibilities

• Provide first-line technical support for users, including troubleshooting hardware, software, and network issues.
• Assist with Windows Server administration, including updates, user management, and system configurations.
• Oversee the backup systems to ensure timely and reliable backups of critical data, as well as manage backup restoration when necessary.
• Troubleshoot and resolve ERP system issues, supporting users with common problems and performing system maintenance.
• Install, configure, and maintain network infrastructure, including CCTV systems, cabling, and punching.
• Support software installations, updates, and patches, ensuring all systems remain secure and up to date.
• Maintain system documentation, including user manuals, troubleshooting guides, and configuration records.
• Collaborate with other IT Admin to handle advanced technical issues and system upgrades.

Skills

Windows Server administration

VMware ESXi

Backup and recovery

ERP systems support

Network cabling

CCTV systems maintenance

Problem solving

Communication skills

Independent work

Tools

Windows Server

ERP systems (SAP/Oracle/Dynamics)

Active Directory/DNS/DHCP

Job description

ST Style LLC in United Arab Emirates is seeking an IT Helpdesk Support Specialist to ensure optimal use of hardware and software, improve system performance, and secure data across our environment. You will provide first-line support, assist with Windows Server and VMware ESXi tasks, manage backups, support ERP systems, and help install and maintain network infrastructure including CCTV.

This role requires strong problem-solving, clear communication, and the ability to work independently in a