IT Support Technician - CSC

Help AG; Abu Dhabi; Hybrid; AED 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Career progression

Wellness campaigns

Learning & development

Annual flights

Hybrid work environment

Job summary

Help AG, the cybersecurity arm of Etisalat, is seeking an IT Support Technician to join the Cybersecurity Support Center (CSC). You will connect cables, rack mount equipment and upgrade security devices, ensuring smooth operation in client data centres.

You will visit customer data centres for troubleshooting, document procedures, and report progress to project and line managers. The role requires up to 3 years of IT security device experience and strong TCP/IP networking knowledge.

Qualifications

• Bachelor’s degree in information security or IT-related field or equivalent.
• Up to 3 years of experience with IT security devices.
• Aware of rack mounting devices.
• Structured documentation and diagramming skills.
• Understanding of information security concepts and related technology.
• Strong TCP/IP networking experience in large-scale organizations.
• Excellent organizational skills in enterprise support.
• Flexible work requirements.
• Excellent communication and training skills.
• Outstanding customer handling and goal orientation.
• Ability to communicate at customer level.
• Understanding of complex business processes.

Responsibilities

• Visit customer data centres for rack mounting and device troubleshooting.
• Cable devices according to industry standards.
• Be available for 24x7 service windows as required.
• Upgrade software on security devices.
• Provide accurate task reports to project and direct managers.

Skills

TCP/IP networking

Info security concepts

Communication skills

Customer handling

Documentation skills

Flexible work style

Customer translation

Education

Bachelor’s degree in information security or IT-related field

Job description

Help AG is looking for a talented and experienced IT Support Technician to join the Cybersecurity Support Center (CSC) team. He/She will be responsible connecting cables, rack mounting, upgrading, troubleshooting IT security devices.

Responsibilities

• Visiting customer data centre for rack mounting and troubleshooting of devices.
• Cable the devices as per industry standards
• Based on business requirement, need to be available for service window 24*7 for both planned andunplanned activity
• Upgrade software on security devices
• Accurate reporting of the task to project manager and direct manager.

Qualifications & Skills

• Bachelor’s degree in information security or IT-related matter or equivalent experience.
• Up to 3 years of experience in working with IT security devices.
• Aware of rack mounting devices.
• Proper and structured documentation and diagramming.
• Understanding of information security concepts and related technology.
• Strong background and experience in TCP/IP networking of large-scale organizations.
• Excellent organizational skills in enterprise support.
• Flexible work approach, based on the job requirements.
• Being able to identify new work areas and to set new goals for themselves.
• Excellent communication and training skills.
• Outstanding customer handling, friendly and goal oriented.
• Ability to communicate / translate to Customer-level.
• Being able to understand complex business processes and activities.
• Flexible work approach, based on the job requirements.
• Excellent and accent-free communication skills in English (Arabic an advantage).

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Annual Flights Tickets.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

Help AG, the cybersecurity arm of Etisalat, is the Middle East's trusted cybersecurity partner, enabling governments, enterprises and critical industries to innovate with confidence. Combining strategic consulting, advanced managed security services and deep technology expertise, Help AG helps organisations strengthen cyber resilience, secure AI adoption and build trusted sovereign digital environments. With regional expertise and a customer-first approach, Help AG delivers end-to-end cybersecurity capabilities designed to protect critical operations, manage evolving risks and support secure digital transformation. Through continuous innovation, trusted partnerships and measurable outcomes, Help AG enables organisations to remain resilient, prepared and confident in a complex digital world.