Cybersecurity IT Support Technician - 24/7 Data Center

Help AG; Abu Dhabi; Hybrid; AED 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Career progression

Wellness campaigns

Learning & development

Annual flights

Hybrid work environment

Job summary

Help AG, the cybersecurity arm of Etisalat, is seeking an IT Support Technician to join the Cybersecurity Support Center (CSC). You will connect cables, rack mount equipment and upgrade security devices, ensuring smooth operation in client data centres.

You will visit customer data centres for troubleshooting, document procedures, and report progress to project and line managers. The role requires up to 3 years of IT security device experience and strong TCP/IP networking knowledge.

Qualifications

• Bachelor’s degree in information security or IT-related field or equivalent.
• Up to 3 years of experience with IT security devices.
• Aware of rack mounting devices.
• Structured documentation and diagramming skills.
• Understanding of information security concepts and related technology.
• Strong TCP/IP networking experience in large-scale organizations.
• Excellent organizational skills in enterprise support.
• Flexible work requirements.
• Excellent communication and training skills.
• Outstanding customer handling and goal orientation.
• Ability to communicate at customer level.
• Understanding of complex business processes.

Responsibilities

• Visit customer data centres for rack mounting and device troubleshooting.
• Cable devices according to industry standards.
• Be available for 24x7 service windows as required.
• Upgrade software on security devices.
• Provide accurate task reports to project and direct managers.

Skills

TCP/IP networking

Info security concepts

Communication skills

Customer handling

Documentation skills

Flexible work style

Customer translation

Education

Bachelor’s degree in information security or IT-related field

Job description

Help AG, the cybersecurity arm of Etisalat, is seeking an IT Support Technician to join the Cybersecurity Support Center (CSC). You will connect cables, rack mount equipment and upgrade security devices, ensuring smooth operation in client data centres.

You will visit customer data centres for troubleshooting, document procedures, and report progress to project and line managers. The role requires up to 3 years of IT security device experience and strong TCP/IP networking knowledge.