IT Operations Lead for Hospitality & Multi-Property

Aldar Hospitality; Abu Dhabi; Presencial; AED 180.000 - 260.000; Jornada completa

Descripción de la vacante

Aldar Hospitality in the UAE is seeking an Executive – IT (UAEN) to bridge property operations with corporate IT and infrastructure projects. You will provide hands‑on technical support to staff, coordinate group‑wide IT rollouts, and manage service desk and access governance with vendors to ensure security compliance.

This role emphasizes IT governance, asset management, procurement, and multi‑property collaboration, delivering reliable technology services to the hospitality portfolio.

Formación

• Bachelor’s degree in information technology or related field.
• 3 to 5 years’ IT support, system administration, and project/governance coordination experience.
• Familiarity with hospitality software (PMS, POS) and corporate collaboration tools is a plus.
• Strong organizational, analytical, procurement and problem‑solving skills with a service mindset.
• Excellent communication skills and ability to work with diverse stakeholders across properties.

Responsabilidades

• Provide responsive IT support for corporate and property end‑users across hardware, software, network, and endpoints.
• Coordinate group‑wide IT rollouts, upgrades, and infrastructure projects with on‑site and corporate teams.
• Administer ITSM platform (ManageEngine), ensure service catalogue alignment, queue management, and SLA adherence.
• Oversee access governance, application administration, and onboarding/offboarding workflows.
• Coordinate procurement requests, vendor quotes, and invoice/LPO status with Finance for Capex/Opex items.
• Support governance, compliance, reporting, and basic security incident documentation.

Conocimientos

Organizational skills

Multi-tasking

Procurement

Analytical skills

Negotiation

Problem solving

Communication skills

Time management

Educación

Bachelor's degree in IT

Herramientas

Microsoft 365

Active Directory/Entra ID

ManageEngine

JIRA

Zepth

DocuSign

TaskWorld

Descripción del empleo

Aldar Hospitality in the UAE is seeking an Executive – IT (UAEN) to bridge property operations with corporate IT and infrastructure projects. You will provide hands‑on technical support to staff, coordinate group‑wide IT rollouts, and manage service desk and access governance with vendors to ensure security compliance.

This role emphasizes IT governance, asset management, procurement, and multi‑property collaboration, delivering reliable technology services to the hospitality portfolio.