Executive - IT (UAEN)

Aldar Hospitality; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

Aldar Hospitality in the UAE is seeking an Executive – IT (UAEN) to bridge property operations with corporate IT and infrastructure projects. You will provide hands‑on technical support to staff, coordinate group‑wide IT rollouts, and manage service desk and access governance with vendors to ensure security compliance.

This role emphasizes IT governance, asset management, procurement, and multi‑property collaboration, delivering reliable technology services to the hospitality portfolio.

Qualifications

• Bachelor’s degree in information technology or related field.
• 3 to 5 years’ IT support, system administration, and project/governance coordination experience.
• Familiarity with hospitality software (PMS, POS) and corporate collaboration tools is a plus.
• Strong organizational, analytical, procurement and problem‑solving skills with a service mindset.
• Excellent communication skills and ability to work with diverse stakeholders across properties.

Responsibilities

• Provide responsive IT support for corporate and property end‑users across hardware, software, network, and endpoints.
• Coordinate group‑wide IT rollouts, upgrades, and infrastructure projects with on‑site and corporate teams.
• Administer ITSM platform (ManageEngine), ensure service catalogue alignment, queue management, and SLA adherence.
• Oversee access governance, application administration, and onboarding/offboarding workflows.
• Coordinate procurement requests, vendor quotes, and invoice/LPO status with Finance for Capex/Opex items.
• Support governance, compliance, reporting, and basic security incident documentation.

Skills

Organizational skills

Multi-tasking

Procurement

Analytical skills

Negotiation

Problem solving

Communication skills

Time management

Education

Bachelor's degree in IT

Tools

Microsoft 365

Active Directory/Entra ID

ManageEngine

JIRA

Zepth

DocuSign

TaskWorld

Job description

Powered by human connections and the desire to reimagine guest experiences, every destination within our hospitality portfolio is transformed to reflect the human spirit: nurturing, ever evolving and wholesome. Our diverse portfolio of assets ranges from hotels and island resorts to golf clubs, marinas, and iconic beach clubs. Our footprint in the local and international hospitality landscape is growing and we are on a mission to turn ordinary moments into lifelong memories through offering unforgettable guest experiences. Aldar Hospitality is the subsidiary of Aldar Properties PJSC, the leading real estate developer and manager in the UAE. Come and join us on this journey.

About the Role

The Executive – IT (UAEN) acts as the key operational bridge between property-level operations, corporate IT initiatives, and infrastructure projects. In this role, you will provide hands‑on technical support to corporate and property employees, coordinate group‑wide IT rollouts, and ensure smooth day‑to‑day technology operations across the enterprise, while owning core IT service management, application administration, access governance, procurement, compliance initiative and vendor coordination workflows.

Responsibilities

• Corporate & Property Support: Provide responsive, high‑touch IT support and troubleshooting for corporate employees and property end‑users across hardware, software, network, and endpoint devices.
• Group Initiative & Project Coordination: Act as the local on‑site liaison for corporate IT teams, helping coordinate, deploy, and monitor group‑wide technology initiatives, software upgrades, digital rollouts, and infrastructure projects (e.g., AD/Domain consolidation & migration, application capex projects). Maintain centralized project tracking dashboards reflecting active projects, ownership, timelines, risks, and status.
• Infrastructure & Maintenance: Assist in the deployment and maintenance of infrastructure components, including workstation refreshes, network/Wi‑Fi enhancements, peripheral upgrades, and server room housekeeping.
• Procurement & Vendor Management: Coordinate hardware/software procurement requests—including specification validation, quotation comparison, and PR/PO processing for new joiners and replacements. Liaise with external vendors and local service providers (such as Etisalat/DU account management, Zepth support, and ManageEngine cloud support) on quotations, warranty/support terms, and contractual compliance with Group IT security policies. Track and confirm invoice/LPO status with Finance for IT Capex and Opex items.
• IT Service Management & Helpdesk Administration: Administer and maintain the IT Service Desk platform “ManageEngine”, ensuring proper service catalogue alignment, queue management, and MFA/credential maintenance. Monitor and report on Service Desk KPIs, including customer satisfaction scores, ticket follow‑up/escalation, and SLA compliance.
• Application Administration & Access Governance: Manage enterprise platform user lifecycles, permissions, and onboarding governance adhering to specific approval matrices:
• DocuSign: Handle user onboarding and offboarding including access provision and IT Asset/computing device allocation.
• Zepth (Capex Management): Administer user management and project cost control workflows (capex proposals and budget transfers).
• FMC (Procurement Platform): Process and provision user access forms
• Office/Productivity Tools License and Access management
• IT Security & Identity Administration: Administer identity and access controls, ensuring user endpoints comply with corporate security baselines, standard operating procedures, antivirus/EDR policies, LAPS, and the removal of local administrator rights. Coordinate the distribution of security advisories (e.g., phishing awareness) and assist in security incident response documentation.
• Governance, Compliance & Reporting: Coordinate Business Continuity, Cyber Resilience application inventory, and assessment data collection across Group subsidiaries and managed properties. Support internal/external IT audits, policy compliance checks, and evidence collection. Produce recurring operational reports (e.g., weekly Network & Infrastructure reports, System Admin & Identity updates) and assist in creating dashboards tracking key metrics.
• Documentation & Training: Maintain clear documentation of local IT assets, network diagrams, system access procedures, standard operating procedures, and user guides. Provide basic orientation and coaching to new hires on internal tech tools.

Required skills and qualifications

• Bachelor’s degree in information technology, or a related field.
• 3 to 5 years’ experience in IT support, system administration, application onboarding, and project/governance coordination experience, preferably within hospitality, corporate environments, or multi‑property operations.
• Strong working knowledge of Windows/macOS operating systems, Microsoft 365 administration, Active Directory/Entra ID fundamentals, IT service management tools (e.g., ManageEngine/JIRA), enterprise workflow tools (e.g., Zepth, DocuSign, TaskWorld), printing solutions, and basic networking (LAN/WAN/Wi‑Fi).
• Familiarity with standard hospitality software (such as PMS, POS, procurement platforms, or corporate collaboration tools) is a distinct advantage.
• Strong organizational, multi‑tasking, procurement, analytical, negotiation, and problem‑solving skills with a service‑oriented mindset. Detail‑oriented with excellent time management capabilities to handle multiple projects simultaneously and meet strict deadlines.
• Effective and professional communication skills, comfortable interacting with diverse internal departments, cross‑property stakeholders, executive management, and external vendors.

Equal Opportunity Statement

Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.