IT Officer

C2i; Abu Dhabi; On-site; AED 167,000 - 290,000; Full time

Job summary

C2i in Abu Dhabi is seeking an experienced IT Officer to maintain and optimize our IT infrastructure, provide technical assistance, and support business operations across retail, hospitality, and lifestyle initiatives.

You will manage hardware and software, ensure security, oversee backups, and coordinate with vendors while delivering reliable end-user support and contributing to operational excellence.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in IT support, IT operations, or a similar technical role.
• Practical experience in troubleshooting hardware, software, operating systems, and network connectivity.

Responsibilities

• Maintain and optimize IT equipment and systems across servers, desktops, laptops, printers, and security software.
• Diagnose and resolve hardware, software, and network-related issues.
• Implement and manage data backup processes to ensure reliable storage and recovery.
• Monitor system performance and identify opportunities for upgrades or equipment replacement.
• Install, configure, and maintain networks, servers, operating systems, and software applications.
• Enforce IT security measures including antivirus protection and password policies.
• Provide timely technical support to employees and end users via in-person, phone, or remote tools.
• Create and manage user accounts and resolve access issues.
• Assist with deployment, testing, and implementation of new applications and technologies.
• Coordinate with external IT vendors for hardware, software, and hosting services.

Skills

Troubleshooting IT

Customer service

IT operations

Network troubleshooting

Security awareness

Education

Bachelor's degree in CS/IT

Tools

Ticketing systems

Remote support tools

Backup software

Antivirus software

Job description

C2i is a forward-thinking company shaping the future of retail, hospitality, and lifestyle through innovation, operational excellence, and strategic partnerships.

Driven by a customer-first approach, we curate world-class brands and develop distinctive concepts that create long-term value for our partners, communities, and stakeholders.

About the Role

As an IT Officer at C2i, you will be responsible for maintaining, troubleshooting, and optimizing the company's IT infrastructure and systems to support seamless business operations. You will provide technical assistance, manage hardware and software, maintain network security, and oversee data backup and recovery processes.

This role is essential in ensuring the reliability, security, and efficiency of IT systems across the organization, enabling teams to work effectively and deliver operational excellence.

Key Responsibilities

IT Systems & Maintenance

• Maintain and optimize IT equipment and systems, including servers, desktop computers, laptops, printers, and security software.
• Diagnose and resolve hardware, software, and network-related issues.
• Implement and manage data backup processes to ensure reliable storage, recovery, and business continuity.
• Monitor system performance and identify opportunities for upgrades, improvements, or equipment replacement.

Network & Security Management

• Install, configure, and maintain networks, servers, operating systems, and software applications.
• Implement and monitor IT security measures, including antivirus protection, endpoint security, and password management policies.
• Ensure the security, reliability, and performance of IT systems in line with company policies and IT standards.
• Support the implementation of appropriate access controls and data protection measures.

Technical Support & User Assistance

• Provide timely technical support to employees and end users in person, over the phone, or through remote support tools.
• Install, configure, and maintain operating systems, business applications, and IT hardware.
• Create and manage user accounts, configure user profiles, and resolve access and password-related issues.
• Assist with the deployment, testing, and implementation of new applications, systems, and technologies.
• Manage and prioritize IT support requests, ensuring issues are resolved within agreed service levels.

Vendor Coordination & Administration

• Coordinate with external IT vendors and service providers for hardware maintenance, software support, and hosting services.
• Maintain accurate IT asset inventories, technical documentation, and system records.
• Follow established IT procedures and conduct routine safety checks on IT equipment.
• Build effective working relationships with employees, business stakeholders, vendors, and technical teams.
• Identify opportunities to improve IT processes, system performance, and end-user experience.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in IT support, IT operations, or a similar technical role.
• Previous experience in IT helpdesk or end-user support is preferred.
• Practical experience in troubleshooting hardware, software, operating systems, and network connectivity.
• Experience supporting business applications, managing IT assets, and coordinating with external service providers is an advantage.

Key Skills & Competencies

• Strong technical troubleshooting and problem-solving skills.
• Good knowledge of operating systems, networking, and IT infrastructure.
• Familiarity with IT service management processes and ticketing systems.
• Strong organizational and time-management skills, with the ability to prioritize multiple requests.
• Excellent communication and customer service skills.
• Ability to evaluate, test, and implement new technologies.
• Proactive approach to identifying issues and improving IT operations.
• Ability to work collaboratively with teams across different business functions.

Why Join C2i?

Join C2i and contribute to a technology-driven environment that supports innovation, operational excellence, and business growth across retail, hospitality, and lifestyle. You will play a key role in maintaining secure, reliable, and efficient IT systems that empower our teams and enhance the overall business experience.