IT Systems Guardian: Security, Support & Optimization

C2i; Abu Dhabi; On-site; AED 167,000 - 290,000; Full time

Job summary

C2i in Abu Dhabi is seeking an experienced IT Officer to maintain and optimize our IT infrastructure, provide technical assistance, and support business operations across retail, hospitality, and lifestyle initiatives.

You will manage hardware and software, ensure security, oversee backups, and coordinate with vendors while delivering reliable end-user support and contributing to operational excellence.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in IT support, IT operations, or a similar technical role.
• Practical experience in troubleshooting hardware, software, operating systems, and network connectivity.

Responsibilities

• Maintain and optimize IT equipment and systems across servers, desktops, laptops, printers, and security software.
• Diagnose and resolve hardware, software, and network-related issues.
• Implement and manage data backup processes to ensure reliable storage and recovery.
• Monitor system performance and identify opportunities for upgrades or equipment replacement.
• Install, configure, and maintain networks, servers, operating systems, and software applications.
• Enforce IT security measures including antivirus protection and password policies.
• Provide timely technical support to employees and end users via in-person, phone, or remote tools.
• Create and manage user accounts and resolve access issues.
• Assist with deployment, testing, and implementation of new applications and technologies.
• Coordinate with external IT vendors for hardware, software, and hosting services.

Skills

Troubleshooting IT

Customer service

IT operations

Network troubleshooting

Security awareness

Education

Bachelor's degree in CS/IT

Tools

Ticketing systems

Remote support tools

Backup software

Antivirus software

Job description

C2i in Abu Dhabi is seeking an experienced IT Officer to maintain and optimize our IT infrastructure, provide technical assistance, and support business operations across retail, hospitality, and lifestyle initiatives.

You will manage hardware and software, ensure security, oversee backups, and coordinate with vendors while delivering reliable end-user support and contributing to operational excellence.