IT Technician

YOSH HOSPITALITY LLC OPC; Abu Dhabi; Presencial; AED 89.000 - 134.000; Jornada completa

Descripción de la vacante

YOSH HOSPITALITY LLC OPC in Abu Dhabi is seeking a hands-on IT Technician to install, configure and maintain computer hardware, software, networks and related IT equipment across the organisation.

You will provide first and second-line support, troubleshoot desktops, laptops, printers and network devices, manage assets and licences, and assist with system updates and security to safeguard operations. Experience in hospitality IT and cloud platforms is a plus.

Formación

• Hands-on IT Technician experience in hospitality, office, or multi-department settings.
• Proficient with Windows and Mac OS, MS Office, and business apps.
• Basic TCP/IP and Wi‑Fi troubleshooting skills.
• Strong organisational skills with attention to detail.
• Effective communication for all staff levels.
• Respect for confidentiality and data protection policies.
• Willing to adapt to new technologies.

Responsabilidades

• Install, configure and maintain hardware, software, networks and AV equipment.
• Provide first and second-line IT support for all users.
• Monitor asset records, licences and inventory management.
• Troubleshoot desktops, laptops, printers and network devices.
• Escalate issues per company guidelines when needed.
• Collaborate on system updates and security patches.
• Assist onboarding/offboarding and manage user permissions.
• Support meeting rooms and remote conferencing tools.
• Participate in IT projects and digital transformation initiatives.

Conocimientos

Windows & Mac OS

MS Office Suite

Networking basics

Strong organization

Communication skills

Data protection

Willingness to learn

Educación

CompTIA A+

Microsoft Certified Professional

Herramientas

Office 365

Google Workspace

Remote management tools

Descripción del empleo

Install configure and maintain computer hardware software networks and related IT equipment across the organisation Provide proactive first and second-line technical support for all users diagnosing and resolving IT issues promptly in line with service standards Monitor and maintain accurate records of IT assets hardware inventory and software licences using established asset management systems Troubleshoot problems with desktops laptops printers and network devices escalating issues when necessary in accordance with company guidelines Collaborate with IT colleagues to implement regular system updates security patches and antivirus processes to safeguard network integrity and data security Assist with the onboarding and offboarding of users by setting up accounts deploying devices and managing user permissions within company systems Support meeting rooms AV systems and remote conferencing tools to facilitate seamless business communications and operations Contribute to IT projects including systems migrations infrastructure upgrades and digital transformation initiatives as directed by IT management Promote a positive IT service culture maintaining professionalism and empathy in all user interactions and providing clear instructions when needed

Essential Skills & Experience – IT Troubleshooting and End User Support

• Proven experience in a hands-on IT Technician, IT Support, or Helpdesk role, preferably in a hospitality, office, or multi-department environment.
• Excellent knowledge of Windows and Mac operating systems, MS Office Suite, and standard business applications.
• Basic networking skills, including familiarity with TCP/IP, Wi-Fi configuration, and troubleshooting network connectivity issues.
• Strong organisational skills with meticulous attention to detail and the ability to prioritise and resolve tasks efficiently.
• Effective communication and interpersonal skills to support colleagues at all technical levels, both in-person and remotely.
• Commitment to confidentiality, data protection, and compliance with all relevant IT security policies.
• Ability to adapt to new technologies and willingness to learn as the IT environment evolves.

Desirable Qualifications & Additional Experience – IT Certifications and Continuous Learning

• Formal IT qualifications such as CompTIA A+, Microsoft Certified Professional, or equivalent (preferred).
• Experience supporting hospitality-specific or property management systems.
• Familiarity with cloud-based platforms (e.g., Office 365, Google Workspace) and remote management tools.
• Awareness of current technology trends, cybersecurity threats, and best practices in IT service delivery.

Join Our Team – Professional Development and Supportive Culture

• Be part of a supportive and collaborative team that values professional growth and ongoing training.
• Opportunity to make a positive impact by ensuring business continuity and operational efficiency through robust IT support.
• Inclusive and welcoming workplace where all individuals are respected and valued for their unique contributions.