IT Officer (UAEN)

C2i; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

C2i is seeking an IT Officer to maintain and optimize its IT infrastructure, provide technical support, and manage security and data backup across the organization. The role focuses on reliable operations, security, and efficiency, enabling teams to work effectively and sustain business excellence.

Responsibilities include server and OS maintenance, network and security management, and ensuring adherence to IT standards.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 4+ years in IT support, IT operations, or similar role.
• Experience in IT helpdesk or end-user support preferred.
• Troubleshooting hardware, software, OS, and network connectivity.
• Experience coordinating with external service providers a plus.
• Strong troubleshooting and problem-solving abilities.
• Knowledge of OS, networking, and IT infrastructure.
• Familiarity with IT service management and ticketing systems.
• Good organizational and time-management skills, with prioritization ability.
• Excellent communication and customer service skills.

Responsibilities

• Maintain and optimize IT equipment and systems including servers, desktops, laptops, printers, and security software.
• Diagnose and resolve hardware, software, and network issues.
• Manage data backup processes to ensure reliable storage, recovery, and business continuity.
• Monitor system performance and identify upgrade opportunities.
• Install, configure, and maintain networks, servers, OS, and software applications.
• Implement and monitor IT security measures including antivirus and endpoint security.
• Ensure security, reliability, and performance of IT systems per policies and standards.
• Provide timely technical support to employees and end users (in person, phone, or remote).
• Install, configure, and maintain operating systems, business applications, and IT hardware.
• Create and manage user accounts, profiles, and access control issues.
• Assist with deployment, testing, and implementation of new applications and technologies.
• Manage IT support requests and coordinate with external vendors for hardware/software hosting.
• Maintain IT asset inventories, documentation, and system records.
• Follow IT procedures and conduct routine safety checks on equipment.
• Build relationships with stakeholders, vendors, and technical teams.
• Identify opportunities to improve IT processes, performance, and user experience.

Skills

Troubleshooting

Networking knowledge

Operating systems

IT infrastructure

Communication skills

Customer service

Ticketing systems

Time management

Education

Bachelor's degree in Computer Science / Information Technology

Job description

C2i is a forward-thinking company shaping the future of retail, hospitality, and lifestyle through innovation, operational excellence, and strategic partnerships.

Driven by a customer-first approach, we curate world-class brands and develop distinctive concepts that create long-term value for our partners, communities, and stakeholders.

About the Role

As an IT Officer at C2i, you will be responsible for maintaining, troubleshooting, and optimizing the company's IT infrastructure and systems to support seamless business operations. You will provide technical assistance, manage hardware and software, maintain network security, and oversee data backup and recovery processes.

This role is essential in ensuring the reliability, security, and efficiency of IT systems across the organization, enabling teams to work effectively and deliver operational excellence.

Key Responsibilities

IT Systems & Maintenance

• Maintain and optimize IT equipment and systems, including servers, desktop computers, laptops, printers, and security software.
• Diagnose and resolve hardware, software, and network-related issues.
• Implement and manage data backup processes to ensure reliable storage, recovery, and business continuity.
• Monitor system performance and identify opportunities for upgrades, improvements, or equipment replacement.

Network & Security Management

• Install, configure, and maintain networks, servers, operating systems, and software applications.
• Implement and monitor IT security measures, including antivirus protection, endpoint security, and password management policies.
• Ensure the security, reliability, and performance of IT systems in line with company policies and IT standards.
• Support the implementation of appropriate access controls and data protection measures.

Technical Support & User Assistance

• Provide timely technical support to employees and end users in person, over the phone, or through remote support tools.
• Install, configure, and maintain operating systems, business applications, and IT hardware.
• Create and manage user accounts, configure user profiles, and resolve access and password-related issues.
• Assist with the deployment, testing, and implementation of new applications, systems, and technologies.
• Manage and prioritize IT support requests, ensuring issues are resolved within agreed service levels.
• Coordinate with external IT vendors and service providers for hardware maintenance, software support, and hosting services.
• Maintain accurate IT asset inventories, technical documentation, and system records.
• Follow established IT procedures and conduct routine safety checks on IT equipment.
• Build effective working relationships with employees, business stakeholders, vendors, and technical teams.
• Identify opportunities to improve IT processes, system performance, and end-user experience.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in IT support, IT operations, or a similar technical role.
• Previous experience in IT helpdesk or end-user support is preferred.
• Practical experience in troubleshooting hardware, software, operating systems, and network connectivity.
• Experience supporting business applications, managing IT assets, and coordinating with external service providers is an advantage.
• Strong technical troubleshooting and problem-solving skills.
• Good knowledge of operating systems, networking, and IT infrastructure.
• Familiarity with IT service management processes and ticketing systems.
• Strong organizational and time-management skills, with the ability to prioritize multiple requests.
• Excellent communication and customer service skills.

  Why Join C2i?

  Join C2i and contribute to a technology-driven environment that supports innovation, operational excellence, and business growth across retail, hospitality, and lifestyle. You will play a key role in maintaining secure, reliable, and efficient IT systems that empower our teams and enhance the overall business experience.