IT Systems & Security Engineer

C2i; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

C2i is seeking an IT Officer to maintain and optimize its IT infrastructure, provide technical support, and manage security and data backup across the organization. The role focuses on reliable operations, security, and efficiency, enabling teams to work effectively and sustain business excellence.

Responsibilities include server and OS maintenance, network and security management, and ensuring adherence to IT standards.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 4+ years in IT support, IT operations, or similar role.
• Experience in IT helpdesk or end-user support preferred.
• Troubleshooting hardware, software, OS, and network connectivity.
• Experience coordinating with external service providers a plus.
• Strong troubleshooting and problem-solving abilities.
• Knowledge of OS, networking, and IT infrastructure.
• Familiarity with IT service management and ticketing systems.
• Good organizational and time-management skills, with prioritization ability.
• Excellent communication and customer service skills.

Responsibilities

• Maintain and optimize IT equipment and systems including servers, desktops, laptops, printers, and security software.
• Diagnose and resolve hardware, software, and network issues.
• Manage data backup processes to ensure reliable storage, recovery, and business continuity.
• Monitor system performance and identify upgrade opportunities.
• Install, configure, and maintain networks, servers, OS, and software applications.
• Implement and monitor IT security measures including antivirus and endpoint security.
• Ensure security, reliability, and performance of IT systems per policies and standards.
• Provide timely technical support to employees and end users (in person, phone, or remote).
• Install, configure, and maintain operating systems, business applications, and IT hardware.
• Create and manage user accounts, profiles, and access control issues.
• Assist with deployment, testing, and implementation of new applications and technologies.
• Manage IT support requests and coordinate with external vendors for hardware/software hosting.
• Maintain IT asset inventories, documentation, and system records.
• Follow IT procedures and conduct routine safety checks on equipment.
• Build relationships with stakeholders, vendors, and technical teams.
• Identify opportunities to improve IT processes, performance, and user experience.

Skills

Troubleshooting

Networking knowledge

Operating systems

IT infrastructure

Communication skills

Customer service

Ticketing systems

Time management

Education

Bachelor's degree in Computer Science / Information Technology

Job description

C2i is seeking an IT Officer to maintain and optimize its IT infrastructure, provide technical support, and manage security and data backup across the organization. The role focuses on reliable operations, security, and efficiency, enabling teams to work effectively and sustain business excellence.

Responsibilities include server and OS maintenance, network and security management, and ensuring adherence to IT standards.