Executive - Work Place Technology

Apparel Group; United Arab Emirates; Presencial; AED 89.000 - 156.000; Jornada completa

Descripción de la vacante

Apparel Group in the United Arab Emirates seeks a Store IT Support professional to diagnose and resolve POS, billing software, and network issues across retail and F&B locations. You will troubleshoot biometric attendance, handle IT-related store complaints, and provide remote and on-site support as needed.

You will manage store IT setups, asset registers, and network configurations, while ensuring SLA adherence and smooth pre-opening IT readiness for new stores.

Formación

• Bachelor’s degree in computer science, Information Technology, Engineering or related field.
• Relevant professional certifications in infrastructure technologies are preferred.

Responsabilidades

• Diagnose and resolve POS, billing software, and network issues at retail and F&B stores.
• Troubleshoot biometric attendance and access control machine faults.
• Investigate IT-related customer complaints raised by store teams.
• Deliver remote support via remote access tools and on-site visits for hardware replacement.
• Log, triage, and manage store support tickets within SLA.
• Store IT setup and openings, including asset lists and network readiness.
• Configure store network stack and firewall, VPN tunnels to Head Office, and end-to-end device testing.
• Store closure IT asset management and decommissioning.
• User hardware and software support across Head Office and stores; onboarding new employees.

Educación

Bachelor’s degree in computer science, Information Technology, Engineering

Herramientas

Active Directory

Remote access tools

VPN

Descripción del empleo

• Diagnose and resolve POS, billing software, and network issues at retail and F&B stores — including application errors, WAN/LAN faults, Wi‑Fi drops, and VPN instability.
• Troubleshoot and resolve biometric attendance and access control machine faults — sensor errors, connectivity failures, mis‑punch corrections, and firmware issues.
• Investigate IT‑related customer complaints raised by store teams — payment processing failures, queue management errors, and connectivity‑related service disruptions.
• Deliver remote support via remote access tools; conduct on‑site visits for hardware replacement, reconfiguration, or escalated POS issues that cannot be resolved remotely.
• Log, triage, and manage all store support tickets within SLA; flag at‑risk tickets proactively and maintain clear communication with store managers throughout resolution.
• New Store IT Setup & Openings
• Coordinate with the project and brand team ahead of new store openings to confirm IT asset lists, timeline milestones, network requirements, and site readiness.
• Install all IT assets at new store locations — POS terminals, printers, scanners, cabling, and peripherals — and update the asset register upon completion.
• Configure the full store network stack — routers, managed switches, wireless APs, and VLANs for POS, corporate, guest, and IoT

KEY RESPONSIBILITY

• Store IT Support
• Diagnose and resolve POS, billing software, and network issues at retail and F&B stores — including application errors, WAN/LAN faults, Wi‑Fi drops, and VPN instability.
• Troubleshoot and resolve biometric attendance and access control machine faults — sensor errors, connectivity failures, mis‑punch corrections, and firmware issues.
• Investigate IT‑related customer complaints raised by store teams — payment processing failures, queue management errors, and connectivity‑related service disruptions.
• Deliver remote support via remote access tools; conduct on‑site visits for hardware replacement, reconfiguration, or escalated POS issues that cannot be resolved remotely.
• Log, triage, and manage all store support tickets within SLA; flag at‑risk tickets proactively and maintain clear communication with store managers throughout resolution.
• New Store IT Setup & Openings
• Coordinate with the project and brand team ahead of new store openings to confirm IT asset lists, timeline milestones, network requirements, and site readiness.
• Install all IT assets at new store locations — POS terminals, printers, scanners, cabling, and peripherals — and update the asset register upon completion.
• Configure the full store network stack — routers, managed switches, wireless APs, and VLANs for POS, corporate, guest, and IoT

traffic; validate LAN and WAN connectivity.

• Configure the store firewall, establish VPN tunnels to Head Office, install and test billing software and mPOS devices end‑to‑end, and commission biometric machines.
• Conduct a comprehensive pre‑opening IT readiness review and sign off the store IT checklist before formally handing the site to store management.
• Store Closure & IT Asset Management
• Manage the full IT asset collection process for closing stores — de‑install, catalogue, and reconcile all equipment including POS terminals, switches, APs, biometric machines, and peripherals against the asset register.
• Clean, inspect, and securely pack all assets for transport to the central warehouse; update the asset register with condition and storage location.
• Decommission all systems at closing stores — revoke user credentials, terminate network and ISP access, perform data wipe on all devices, and archive configuration documentation.
• Coordinate the IT closure workstream with the project team, HR, and ISP; track service tickets for each closure task and produce a completion report confirming full recovery and decommissioning.
• User Hardware & Software Support
• Diagnose and resolve hardware faults across laptops, desktops, monitors, printers, scanners, and peripherals for Head Office and store users; coordinate warranty repairs or vendor RMA where required.
• Diagnose and resolve software issues — OS errors, Microsoft 365 faults, application crashes, licensing problems, and configuration errors; perform reinstallation or patching as required.
• Process user access requests — create, modify, and revoke Active Directory accounts, shared mailbox permissions, application access, and network drive assignments.
• Deliver remote support via remote desktop tools; conduct on‑site visits for hardware replacements, device swaps, or complex multi‑system issues that require physical presence.
• Provide IT training and guidance on Microsoft 365, VPN usage, and password management; create how‑to guides for recurring queries to reduce repeat ticket volumes.
• User Onboarding — IT Setup
• Configure hardware for new employees — OS imaging, domain join, standard software installation, peripheral setup, and asset tagging; ensure the device is fully operational before Day 1.
• Install and configure all role‑appropriate software — Microsoft 365, business applications, VPN client, and communication tools; verify all software is licensed, activated, and correctly configured.
• Register new employees in the biometric attendance and access control system — capture biometric data, assign employee ID, configure site‑level access permissions, and confirm enrolment.
• Conduct a structured IT orientation with each new joiner covering device usage, Microsoft 365, VPN access, password policy, acceptable use, and helpdesk contact procedures.
• Issue all IT assets on the joining date; record issued items in the asset management system and complete the IT onboarding

Qualification & Certifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related technical discipline.
• Relevant professional certifications in infrastructure technologies are preferred.