IT Intern

AccorHotels Middle East; Dubai; On-site; AED 90,000 - 160,000; Full time

Job summary

Sofitel Dubai Downtown is seeking an IT Operations professional to keep critical hotel systems running smoothly and prevent outages. You will coordinate repairs and restoration of equipment, acting as a tech superhero behind the scenes.

You will also establish and maintain backup procedures, perform data recovery, and tackle software fault reports to deliver solutions within agreed timelines and SLAs, ensuring the security of information assets.

Qualifications

• Experience with data backup procedures and restoration.
• Strong analytical and problem-solving abilities for troubleshooting.
• Excellent oral communication to gather information and explain concepts clearly.

Responsibilities

• Coordinate critical repairs and equipment restoration to prevent outages.
• Establish and maintain backups and perform data recovery operations to protect information assets.
• Investigate and resolve software fault reports and enhancement requests within SLAs.

Skills

Data backup proficiency

Analytical problem solving

Communication skills

Job description

Company Description

Sofitel Dubai Downtown

French luxury and local cuisine in the world's most exciting city

Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.

Sofitel Dubai Downtown is a luxury 5-star Dubai hotel combines French elegance and contemporary sophistication. Its 31 floors ofartfully designedroomsandsuitesin addition to, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline and Arabian Gulf.

Job Description

• Keep our systems running smoothly by coordinating critical repairs and equipment restoration, think of yourself as our tech superhero preventing operational meltdowns and keeping business flowing!
• Be the guardian of our data by establishing and maintaining backup procedures and executing data recovery operations, ensuring our organisational information assets stay safe and sound.
• Jump into action investigating and resolving software fault reports and enhancement requests, delivering solutions in line with agreed timelines and service level agreements.

Qualifications

• High-level knowledge of commonly used software, hardware and applications
• Strong analytical and problem-solving skills to troubleshoot, diagnose issues and deliver timely solutions
• Excellent oral communication skills to gather information from employees and explain complex technical concepts clearly