IT Coordinator

Tanqeeb; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Pullman Dubai Downtown, part of the Accor family, is seeking an IT Support professional to coordinate daily IT activities and provide first-level hardware, software and network support for hotel operations.

The role requires a Bachelor's degree in IT, with 2 years experience in a hospitality setting being an asset. Strong organizational skills and a customer-focused approach are essential.

Qualifications

• Bachelor's degree in IT required.
• 2 years experience in hospitality IT support is an asset.
• Passion for people, development and hospitality.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinate daily IT support activities and prioritise requests.
• Provide first-level support for hardware, software, network connectivity and hotel IT systems.
• Install, configure and maintain computers, printers, phones and other IT devices.
• Troubleshoot issues and escalate complex matters to management or providers.
• Manage user accounts, software installations, updates and security patches.
• Maintain IT equipment inventories, licences and warranties.
• Coordinate with IT vendors for maintenance and support.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Time management

Education

Bachelor's Degree in IT

Tools

Windows OS

AD/ADDS

Networking basics

Job description

Job description

Company Description

Pullman Dubai Downtown is a cosmopolitan5 Star hotellocated in the Business Bay district in close proximity to the Burj Khalifa, Dubai Mall, and the Dubai Downtown area.

Each of our 340 stylishly designed rooms and suites, offers views of the Burj Khalifa, Canal view, and Business Bay district.

Job Description

• Coordinate daily IT support activities and prioritise technical requests based on operational needs.
• Provide first-level support for hardware, software, network connectivity and hotel IT systems.
• Install, configure and maintain computers, printers, telephones, network equipment and other IT devices.
• Troubleshoot technical issues and elevate complex matters to the IT Assistant Manager or approved service providers.
• Manage user accounts, system access, software installations, updates and security patches.
• Maintain IT equipment, asset inventories, software licences, warranties and service records.
• Coordinate with IT vendors and service providers for maintenance, repairs and technical support.

Qualifications

• Bachelors Degree in IT
• 2 years experience in the same role in a Hospitality environment is an asset
• A passion for people, development, engagement and hospitality.
• Strong organizational skills and attention to detail with a high level of accuracy.

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS