IT Analyst

Fairmont Hotels & Resorts; Fujairah; On-site; AED 60,000 - 84,000; Full time

Job summary

Fairmont Fujairah Beach Resort is seeking an experienced IT Support professional to deliver daily technical assistance for hotel systems, network and devices. You will help onboarding and ensure security and backups.

The role requires 5+ years in hotel IT, strong troubleshooting, and excellent English communication to support Heartists and guests while upholding luxury standards.

Qualifications

• Degree in Information Technology, Computer Science, Computer Engineering or related field.
• 5+ years IT support experience in hotel/hospitality sector.
• Strong hardware, software, networking and troubleshooting knowledge.
• Experience with Windows, Office, printers and Wi‑Fi.
• Knowledge of PMS, POS, PBX and access control is advantageous.
• Strong problem solving, analytical and organisational skills.
• Excellent communication and customer service mindset.
• Ability to handle multiple priorities and IT issues effectively.
• Awareness of IT security, data protection and cybersecurity best practices.
• Excellent written and spoken English ability.

Responsibilities

• Provide daily IT support and prioritize requests by operations.
• First-level support for hardware, software, network and hotel systems.
• Install, configure, and maintain computers, printers, phones and network gear.
• Support PMS, POS, PABX, Wi‑Fi and access control systems.
• Troubleshoot issues and escalate complex matters to IT leaders or service providers.
• Manage user accounts, access, installs and security patches.
• Maintain IT equipment, licenses, warranties and inventories.
• Monitor systems, backups, cybersecurity, and business continuity.
• Coordinate with vendors for maintenance and repairs.
• Assist Heartists with IT onboarding and training on systems and security.

Skills

Customer service mindset

Communication skills

English proficiency

Multitasking

Problem solving

Education

IT degree

Tools

Windows OS

Microsoft Office

Printers

PBX

Wi-Fi

PMS

POS

Access control

Job description

Company Description

Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort

Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.

About The Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

• Daily IT support activities and prioritise technical requests based on operational needs.
• Provide first-level support for hardware, software, network connectivity and hotel IT systems.
• Install, configure and maintain computers, printers, telephones, network equipment and other IT devices.
• Support hotel systems including PMS, POS, PABX, Wi-Fi, access control and other operational technology.
• Troubleshoot technical issues and escalat complex matters to the IT Assistant Manager or approved service providers.
• Manage user accounts, system access, software installations, updates and security patches.
• Maintain IT equipment, asset inventories, software licences, warranties and service records.
• Monitor IT systems and assist with backups, cybersecurity, business continuity and disaster recovery procedures.
• Coordinate with IT vendors and service providers for maintenance, repairs and technical support.
• Support new Heartist onboarding by setting up required IT equipment, accounts and system access.
• Provide basic IT training and guidance to Heartists on systems, applications and cybersecurity awareness.
• Maintain accurate records of IT incidents, requests, repairs, maintenance and inventory.
• Ensure IT equipment, systems and confidential information are protected and used in accordance with Accor and hotel policies.
• Maintain secure, organised IT and server areas and report technical, safety or security concerns promptly.
• Support IT projects, system upgrades, installations and new technology implementations as required.
• Deliver professional and responsive IT support to Heartists and guests while maintaining a high level of confidentiality.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions Foster an inclusive environment where every individual feels valued and respected

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering or a related field.
• Minimum of 5 years of experience in IT support within a hotel or hospitality environment.
• Good knowledge of computer hardware, software, networking and troubleshooting.
• Experience with Windows, Microsoft Office, printers, Wi-Fi and basic network infrastructure.
• Knowledge of hotel systems such as PMS, POS, PBX and access control is an advantage.
• Strong problem solving, analytical and organisational skills.
• Good communication and interpersonal skills with a strong customer-service mindset.
• Ability to manage multiple priorities and respond effectively to IT issues.
• Knowledge of IT security, data protection and cybersecurity best practices.
• Good command of English, both written and spoken.